{"id":3633245,"url":"https://alion.io/job/techcombank-intern-claims-management-techcom-insurance","title":"Intern, Claims Management (Techcom Insurance)","company":{"id":2469027,"name":"Techcombank","domain":"techcombank.com","url":"https://alion.io/company/techcombank-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:37:16Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T21:50:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Purpose\nSupport the Claims Management team in receiving, reviewing, updating, and monitoring insurance claims files to ensure data is processed accurately, completely, and in a timely manner. Participate in customer support activities, claims quality control, and process improvement initiatives to enhance operational efficiency and customer experience.\nKey Accountabilities (1)\nClaims Processing Support\nReceive, classify, and organize insurance claims documentation.\nReview submitted documents to ensure completeness in accordance with required document checklists.\nAssist in collecting, validating, and updating claim information in the system.\nMonitor claim processing progress and coordinate with relevant stakeholders to obtain additional documents when necessary.\nEnsure accurate and complete data entry of claims records.\nKey Accountabilities (2)\nClaims Quality Control Support\nReview processed claims data and documents to identify errors, discrepancies, or missing information.\nAssist in tracking operational metrics related to turnaround time and claims quality.\nRecord common issues and provide recommendations for process improvements.\nSupport the standardization of operational guidelines, forms, and document checklists.\nKey Accountabilities (3)\nProcess Improvement and Digital Transformation Support\nParticipate in initiatives to improve claims processing workflows.\nAssist in testing new tools, system functions, or operational enhancements.\nPromote the adoption of technology, AI solutions, and automation tools to improve efficiency and productivity.\nContribute to the development of user guides, process documentation, and knowledge-sharing activities within the team.\nKey Relationships - 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