{"id":4095465,"url":"https://alion.io/job/techcombank-senior-administrator-debt-collection","title":"Senior Administrator, Debt Collection","company":{"id":2469027,"name":"Techcombank","domain":"techcombank.com","url":"https://alion.io/company/techcombank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T02:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-11T20:59:15Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job Purpose\nEnsure the efficiecy of debt collection based on the balance with the quality of service provided to customers through calling for low-risk customer, complying with regulations/processes, ensure the progress and quality of the assigned work.\nKey Accountabilities (1)\nI. General Responsibilities:\n- Making and implementing work plans according to the scope of management\n- Perform work in accordance with regulations, processes, internal guidelines..., and service quality commitment.\n- Comply with Techcombank's work arrangements\nKey Accountabilities (2)\nII. Professional Responsibilities\n1. Implement the strategy of calling customers and related people of the customer to urge the customer to pay the debt :\n- Receive customer list, investigate historical records to understand customer, debt and arrange priority list for processing, prioritize the implementation of high-risk customer collection\n- Make calls according to the right scenario and strategy, fully record the operation results on the system, ensure to meet the assigned plan.\n2. Implement the risk mitigation plan:\n- Receive customer requests\n- Evaluate and analyze the current status of customers and/or operational status\n- Propose suitable risk mitigation plan\n- Deploy approved risk mitigation as assigned\nKey Accountabilities (3)\nIII. Perform other related tasks as requested by the Leader\nKey Relationships - Direct Manager\nManager, Debt Collection/ Director, Collection\nKey Relationships - Direct Reports\nNone\nKey Relationships - Internal Stakeholders\nRelevant functions at Techcombank\nKey Relationships - External Stakeholders\n- Professional departments/branches/transaction offices of the debt transferor;\n- Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcement,...\n- Other relevant organizations and individuals.\nSuccess Profile - Qualification and Experiences\nQualification/Professional: Intermediate degree or higher\nExperience: Experience in dealing with customers is preferred\nEnglish : According to Company's regulations from time to time\nProfessional knowledge: Preferably those that have professional knowledge in the field of law, economics, finance and banking.","description_format":"text","description_chars":2207,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-11-11T20:59:15Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":0.9,"age_days":16,"expected_fill_days":29,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-11T23:27:27Z"},"pay":null,"html_url":"https://alion.io/job/techcombank-senior-administrator-debt-collection","json_url":"https://alion.io/job/techcombank-senior-administrator-debt-collection.json","meta":{"generated_at":"2026-11-11T23:27:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2469027},"rest":"https://alion.io/mcp/rest/get_company?id=2469027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechcombank-senior-administrator-debt-collection"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechcombank-senior-administrator-debt-collection"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechcombank-senior-administrator-debt-collection"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/techcombank-senior-administrator-debt-collection\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechcombank-senior-administrator-debt-collection"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4095465}},{"tool":"search_jobs","arguments":{"company":"techcombank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4095465},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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