{"id":4095448,"url":"https://alion.io/job/techcombank-solution-analyst-techcom-insurance","title":"Solution Analyst (Techcom Insurance)","company":{"id":2469027,"name":"Techcombank","domain":"techcombank.com","url":"https://alion.io/company/techcombank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T20:59:15Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Purpose\nThe Solution Analyst is responsible for translating customer and channel insights, into clear solution recommendations, business requirements, and evidence for commercial decisions. Embedded in one commercial squad, independently manage defined analyses and work packages under the Solution Owner’s direction.\nKey Accountabilities (1)\nInvestigate customer and channel needs.\nAnalyse customer records, interviews, bank or broker feedback, win/loss information, and service experience. Identify unmet needs, buying considerations, recurring problems, and evidence gaps. Document findings and implications for the Solution Owner, distinguishing verified facts from assumptions.\nSupport solution and proposition design.\nDevelop options for customer propositions, standalone products, bundles, and service journeys with commercial and technical colleagues. Map customer needs, eligibility, information requirements, handoffs, and service expectations. Compare options and recommend practical improvements, referring coverage and pricing questions to specialists.\nDefine business requirements and value cases.\nTranslate agreed needs into clear requirements, process maps, business rules, and testable acceptance criteria. Estimate expected value and effort with relevant contributors, record assumptions and dependencies, and maintain traceability. Prepare requirements for the Solution Owner’s approval and submission to Corporate Business Transformation.\nKey Accountabilities (2)\nAnalyse economics and commercial performance.\nUse Finance-agreed definitions to analyse premium, claims, acquisition, reinsurance, and servicing costs alongside pipeline conversion, retention, and product or bundle performance. Check data quality, explain variances, support forecast assumptions, and recommend actions. Supply accurate squad inputs to the integrated performance-management cycle.\nCoordinate business testing and pilots.\nPrepare user acceptance testing scenarios against agreed criteria, including normal journeys and exceptions. Organise squad participation, execute assigned tests, document results, and track defects and retests with Transformation and functional teams. Assemble evidence and unresolved issues for the Solution Owner’s business acceptance decision.\nSupport sales and operational readiness.\nPrepare proposition summaries, sales guidance, FAQs, customer information requirements, and training materials using approved content. Track readiness actions and handoff arrangements with sales and service teams. Identify gaps and provide evidence for the Solution Owner’s sales-readiness decision.\nKey Accountabilities (3)\nEvaluate performance after launch.\nCollect user and customer feedback, examine adoption and service results, and compare actual outcomes with the value case. Investigate recurring problems and propose changes. Follow through on assigned analytical actions and verify results with commercial, Finance, and Transformation counterparts.\nManage analytical work and stakeholder coordination.\nPlan assigned work, agree milestones, maintain accurate documentation and action records, and communicate progress clearly. Challenge inconsistent inputs, surface risks early, and resolve questions with the relevant owners. Present concise recommendations, including evidence, trade-offs, and decisions required.\nKey Relationships - Direct Manager\nSolution Owner\nKey Relationships - Direct Reports\nKey Relationships - Internal Stakeholders\nDivision, units, branches/subsidiaries of company\nKey Relationships - External Stakeholders\nCustomers, partners providing professional services\nSuccess Profile - Qualification and Experiences\n2-4 years of experience in consulting, product ownership, or business analysis, with demonstrated analytical delivery, especially in insurance; customer research; user acceptance testing; or product launches. SQL and business intelligence tools are desirable. Insurance knowledge can be developed through the role; specialist technical authority is not required.\nStrong problem structuring, quantitative analysis, and attention to data quality; ability to turn findings into clear recommendations.\nProficiency in Excel for modelling and analysis, and ability to communicate through concise documents and presentations.\nExperience gathering requirements, mapping processes, comparing solution options, or supporting product and service improvements.\nUnderstanding of revenue, costs, margins, and basic business cases, with willingness to learn insurance economics.\nAbility to work with commercial and technical stakeholders, clarify ambiguous needs, manage priorities, and follow actions through.\nClear written and verbal communication and a practical, evidence-based approach to solving problems.","description_format":"text","description_chars":4754,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-11-11T20:59:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-12T00:21:05Z"},"pay":null,"html_url":"https://alion.io/job/techcombank-solution-analyst-techcom-insurance","json_url":"https://alion.io/job/techcombank-solution-analyst-techcom-insurance.json","meta":{"generated_at":"2026-11-12T00:21:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":802,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2469027},"rest":"https://alion.io/mcp/rest/get_company?id=2469027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechcombank-solution-analyst-techcom-insurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechcombank-solution-analyst-techcom-insurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechcombank-solution-analyst-techcom-insurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/techcombank-solution-analyst-techcom-insurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechcombank-solution-analyst-techcom-insurance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4095448}},{"tool":"search_jobs","arguments":{"company":"techcombank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4095448},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}