Support Engineer

Techedge-Solution • On-call duty • 21 days ago

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Salary

$66k – $131k per year (gross)

Location

In office (Singapore)

Seniority

Senior · 5+ years exp

Employment

Full-Time

First seen by Alion on Sep 7, 2026.

Overview

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Techedge-Solution

TECHEDGE SOLUTION is an enterprise IT recruitment and IT operations partner: executive search to RPO, data center operations to 24×7 NOC. Offices in Singapore, UAE, India and Australia.

techedge-solution.com • Singapore • UTC+08:00 • IT Staffing & Staff Augmentation • Information Technology • Human Resources • Est. 2020

Company Overview

Techedge Solution Private Limited is a customer-focused IT services company specializing in IT Staffing, Data Center Operations, Enterprise Technology Support, and Digital Workforce Solutions across Asia and the Middle East.

Job Summary

As a Factory Information System (FIS) Line Support Engineer, you will join a rotating shift team providing first-level technical support to maintain IT service uptime, ensure machine connectivity, monitor application performance, manage data transfers, and update operational reports. You will handle incident tracking, escalation, and resolution for FIS applications, networking, databases, servers, and information security compliance to support a safe, efficient production environment.

Responsibilities

Provide 24/7 shift support to maintain uninterrupted factory IT operations, including nights, weekends, and holidays as scheduled
Receive and process service requests following established procedures to ensure timely handling
Identify and diagnose technical issues using provided guidelines to resolve problems efficiently
Escalate complex or unresolved incidents promptly to appropriate teams for faster resolution
Log and maintain accurate records of incidents and service requests for tracking and analysis
Categorize and classify incidents and service disruptions to prioritize response efforts
Document incidents by symptoms and resolutions to build a knowledge base for future reference
Analyze user-reported problems systematically to identify solutions and potential side effects
Collaborate with global support teams to diagnose and resolve issues, ensuring system restoration or response as required
Support information security compliance by ensuring factory clients operate securely in line with global policies

Skills

Service Request monitoring, Holidays, Oracle, Customer Support, shifts schedules, Shift Nights, Service Request Management, Engineering Support, Emergency Response Management, Incident Handling, Linux, Technical Support

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