Customer and Operations Coordinator - DTU Health Tech

Coordinate customer projects, quotations and operations in an internationally recognized accredited dosimetry laboratory.

Do you enjoy working with customers, coordinating projects and keeping operations running smoothly? We are looking for an Operations and Customer Relations Coordinator to join the Dosimetry Section at DTU Health Tech, located on the beautiful peninsula at Risø Campus north of Roskilde.

You will play a central role in our daily operations and act as a key link between customers, researchers, engineers and laboratory staff. You will be responsible for coordinating customer projects, handling enquiries, preparing quotations, managing logistics and supporting communication activities. The position combines customer contact, project coordination, administration and operational planning.

Our ISO 17025 accredited dosimetry laboratories are internationally recognized for high-accuracy dosimetry in electron, x-ray and gamma radiation applications. Risø High Dose Reference Laboratory (HDRL) provides calibration, measurement and consultancy services to industry, including the medical device sterilization sector. The Laboratory for Fundamental Medical Dosimetry (LFMD) supports radiotherapy-related dosimetry at Danish hospitals. Together, the laboratories serve customers in industry and healthcare and maintain the Danish national standards for industrial dosimetry.

The job

You will coordinate the operational side of the section and help ensure that customer projects, measurements and deliveries are completed on time.

Your responsibilities will include:

• Responding to customer enquiries and maintaining customer relationships
• Preparing quotations and following up on customer requests
• Coordinating ongoing customer and research projects
• Tracking deadlines, deliveries and project status
• Managing shipment of dosimeters and other materials to customers and irradiation facilities
• Ordering laboratory supplies, equipment and external services
• Maintaining customer records and project documentation
• Supporting invoicing and administrative follow-up
• Maintaining and updating the section webpage
• Preparing content for LinkedIn and other communication channels
• Supporting the planning and administration of customer courses, meetings and events
• Helping develop and improve operational procedures and workflows
• Supporting the implementation of digital tools, customer relations management (CRM) systems and knowledge management processes

The role combines customer contact, project coordination, logistics, communication and administration. No two days are the same.[NL1] [CA2]

Our expectations of you

We are looking for a structured person with a positive attitude who enjoys working with people, finish tasks and keeping many activities moving simultaneously.

We expect that you:

• Have experience with project coordination, operations management, customer support or technical administration
• Have excellent organizational and planning skills
• Communicate clearly and professionally in English, both written and spoken
• Have Danish language skills or a willingness to acquire them
• Are comfortable interacting with customers, suppliers and collaborators
• Have experience with administrative IT systems and digital workflows
• Work independently and take ownership of tasks
• Have a service-oriented mindset
• Can manage multiple activities while maintaining attention to detail

Experience from sterilization industry, healthcare, engineering, laboratory services, manufacturing or other technical environments will be considered an advantage but is not a requirement.

What we offer in return

We offer an exciting and varied position in an international and welcoming environment where research, innovation, scientific advice and commercial services contribute directly to healthcare and industry. You will join a highly specialized team working with radiation dosimetry for medical device sterilization, radiotherapy and advanced industrial applications.

As a central part of the section, you will have a high degree of responsibility and the opportunity to influence how we work with customers, coordinate projects and develop our operational processes. You will work closely with customers, researchers, engineers and laboratory technicians and gain insight into a unique combination of science, technology and customer service.

At DTU, we value professionalism and support the continuous development of our staff. You will have access to training and learning opportunities and be encouraged to grow in your role. We offer flexibility, an informal working environment and the freedom to take initiative and help shape the future development of the section.

DTU is one of Europe's leading research and education institutions within technical and natural sciences and offers an inspiring environment for building a career with purpose and impact.

Salary and appointment terms

Salary and appointment terms are in accordance with the OAO-S Joint Agreement and the organization agreement for Office Clerks, Laboratory Technicians and IT staff (HK/stat). In addition, supplements can be negotiated in accordance with DTU’s salary structure for managers (TAP): https://www.inside.dtu.dk/en/human-resources/during-employment/salary/salary-structures

or

The appointment will be based on the collective agreement with the Danish Confederation of Professional Associations (AC). In addition, supplements can be negotiated in accordance with DTU’s salary structure for managers (TAP): https://www.inside.dtu.dk/en/human-resources/during-employment/salary/salary-structures

The position is a full-time position at DTU Health Tech.

Starting date is 1 November 2026 (or according to mutual agreement).

The workplace is DTU Risø Campus in Roskilde.

Application and contact

Please submit your online application no later than 21 September 2026. Open the “Apply now” link, fill out the form and attach your motivated application, CV and exam certificates.

If you would like additional information about the position, please contact Head of Section, Christina Ankjærgaard on +45 61 65 69 29 or [email protected]

Applications received after the deadline will not be considered.

All interested candidates irrespective of age, gender, disability, race, religion or ethnic background are encouraged to apply. As DTU works with research in critical technology, which is subject to special rules for security and export control, open-source background checks may be conducted on qualified candidates for the position.

DTU Health Tech

With a vision to improve health and quality of life through technology, DTU Health Tech engages in research, education, and innovation based on technical and natural science. We educate tomorrow’s health tech engineers and create the foundation for new and innovative services and technologies for the globally expanding healthcare sector with its demands for the most advanced technological solutions. DTU Health Tech’s expertise can be described through five overall research areas: Diagnostic Imaging, Digital Health, Personalised Therapy, Precision Diagnostics, and Sensory and Neural Technology. Our technologies and solutions are developed with the aim of benefiting people and creating value for society. The department has a scientific staff of about 210 persons, 140 PhD Students, and a technical/administrative support staff of about 100 persons of which a large majority contributes to our research infrastructure and related commercial activities.

DTU - For the benefit of society since 1829

DTU is one of Europe's leading elite technical universities. Through research and education at an international top level, we create solutions to the major societal challenges of our time and help secure Europe's global leadership in sustainable technological development. Since Hans Christian Ørsted founded DTU almost 200 years ago, our mission has remained the same: We develop and create value through the natural and technical sciences for the benefit of society. DTU has 13,800 students, 1,600 PhD students, and 6,500 employees. We work in an international environment and have an inclusive, stimulating, and informal work culture. DTU has campuses in all parts of Denmark and in Greenland and collaborates with the best universities around the world.