{"id":1227057,"url":"https://alion.io/job/techno-comp-senior-operations-delivery-manager","title":"Senior Operations & Delivery Manager","company":{"id":3800577,"name":"Techno Comp","domain":"tccomputerservices.com","url":"https://alion.io/company/techno-comp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-25T12:21:49Z","employer_posted_date":null,"last_verified_at":"2026-09-25T12:21:49Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Position Summary : \n\nThe Senior Manager - Operations & Delivery will lead the operational delivery, support services, project execution, transitions, and continuous improvement initiatives across the Data & Integrations organization. This role is responsible for managing multiple delivery functions including Service Delivery, Database Administration (DBA), Data Engineering, ETL/ELT, Enterprise Data Warehouse (EDW), Business Intelligence, and shared services teams supporting critical US healthcare applications and data platforms.\n\nKey Responsibilities : \n\n- Lead and own the delivery of multiple projects, operational support functions, PODs, service transitions and initiatives across the Data & Integrations organization.\n\n- Manage teams responsible for : Service Delivery, DBA, Data Engineering, ETL/ELT Development & Support, EDW, BI & Reporting and Shared Services Operations.\n\n- Ensure operational stability, service reliability and delivery excellence across all supported platforms and services.\n\n- Establish and drive operational governance, service review mechanisms, escalation management and performance monitoring.\n\n- Manage service transitions from project implementation to production support while ensuring minimal business disruption.\n\n- Ensure Service Delivery Excellence - adherence to SLAs, OLAs, KPIs, service commitments, and quality standards.\n\n- Drive continuous service improvements using ITIL best practices and operational excellence frameworks.\n\n- Develop and monitor service delivery metrics, dashboards, scorecards, and executive reporting.\n\n- Identify operational risks and proactively implement mitigation strategies.\n\n- Ensure compliance with organizational policies, security requirements, and healthcare regulatory standards.\n\n- Provide leadership and strategic direction to multiple managers and cross-functional delivery teams.\n\n- Build, mentor, coach, and develop high-performing leaders and technical professionals.\n\n- Drive employee engagement, career development, succession planning, and talent retention initiatives.\n\n- Recruit and retain highly skilled professionals aligned with organizational goals.\n\n- Foster a culture of accountability, collaboration, innovation, and customer-centric delivery.\n\n- Collaborate closely with the Director of Data & Integrations, US business stakeholders, enterprise technology teams, and delivery partners.\n\n- Serve as the primary escalation point for critical operational and delivery issues.\n\n- Build strong relationships with executive leadership and business partners.\n\n- Present operational reviews, performance updates, strategic recommendations, and service improvement plans to senior leadership.\n\n- Influence cross-functional teams to achieve organizational objectives and successful delivery outcomes.\n\n- Leverage healthcare domain expertise to support data integration, interoperability, analytics, and enterprise reporting initiatives.\n\n- Lead support transformation initiatives, operating model redesign efforts and process optimization programs.\n\n- Drive automation, cloud adoption, operational modernization, and service improvements.\n\n- Establish best practices for incident management, problem management, change management, and knowledge management.\n\n- Improve operational efficiency through process standardization, automation frameworks, and governance enhancements.\n\n- Manage relationships with vendors, service providers, and external partners.\n\nRequired Qualifications : \n\nEducation : \n\n- Bachelor's degree in computer science, Information Technology, Engineering, or related field.\n\n- Master's degree preferred.\n\nExperience : \n\n- 15+ years of progressive IT experience.\n\n- Minimum 6+ years in senior leadership roles managing large-scale application support and service delivery organizations.\n\n- Minimum 6+ years of people management experience leading managers and multi-layered teams.\n\n- Proven experience managing large offshore delivery organizations.\n\n- Extensive experience supporting enterprise-scale US healthcare applications and platforms.\n\n- Strong experience managing shared services and support delivery organizations.\n\n- Demonstrated success leading large programs, transitions, and operational transformation initiatives.\n\n- Strong understanding of : ITIL Framework, Incident-Problem-Change-SLA-Management, ITIL Foundation Certification or higher preferred.\n\n- Strong familiarity with : Data Engineering, ETL/ELT Development & Support, DBA, EDW, BI & Reporting and Cloud-based data platforms and modern analytics ecosystems\nSkills\nData Engineering, ETL, Data Warehousing, Business Intelligence, IT Service Delivery, Data Integration, Data Management, DataOps","description_format":"text","description_chars":4682,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/techno-comp-senior-operations-delivery-manager","json_url":"https://alion.io/job/techno-comp-senior-operations-delivery-manager.json","meta":{"generated_at":"2026-10-01T10:01:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1034,"day_limit":5000,"remaining_today":3966,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}