{"id":2445267,"url":"https://alion.io/job/technodev-overseas-superviseur-recouvrement","title":"Superviseur - Recouvrement","company":{"id":3899300,"name":"Technodev Overseas","domain":"agrege.com","url":"https://alion.io/company/technodev-overseas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plaines Wilhems, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41000,"max":50000,"currency":"MUR","period":"month","gross":true,"usd_annual":12660},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"SUPERVISEUR DE PRODUCTION (H/F)\nSecteur : Centre de contacts / Recouvrement de créances\nDans le cadre du développement de nos activités, nous recherchons un(e) Superviseur de Production expérimenté(e) pour piloter nos opérations de recouvrement, accompagner nos équipes et garantir l'atteinte des objectifs de performance et de qualité.\nVos principales missionsPilotage de la production : Superviser les activités de recouvrement, optimiser l'organisation des opérations et garantir l'atteinte des objectifs.\nManagement des équipes : Encadrer, animer et motiver les Team Leaders et Téléconseillers afin de développer la performance individuelle et collective.\nSuivi des performances : Analyser les indicateurs clés (KPI), assurer les reportings et mettre en œuvre des plans d'amélioration continue.\nQualité et conformité : Veiller au respect des procédures, assurer le suivi des dossiers sensibles et garantir la qualité des traitements.\nFormation et accompagnement : Identifier les axes de progression, organiser des coachings et accompagner la montée en compétences des collaborateurs.\nOrganisation opérationnelle : Gérer les plannings, optimiser les ressources et assurer une communication efficace entre les équipes et le management.\nDéveloppement de l’activité : Contribuer activement à la croissance et au développement des activités de recouvrement en identifiant de nouvelles opportunités, en optimisant les processus opérationnels et en proposant des actions visant à améliorer la productivité, la rentabilité et la performance globale.\n\nProfil recherchéMinimum 5 ans d'expérience en management d'équipes, idéalement en centre de contacts, recouvrement ou télévente.\nExcellente maîtrise du français, à l'écrit comme à l'oral, et bonne connaissance de la culture française.\nSolides compétences en management, analyse des performances et pilotage opérationnel.\nMaîtrise des outils informatiques et des tableaux de bord de production.\nExcellent sens de l'organisation, de la communication et de la gestion des priorités.\nLeadership, autonomie, réactivité et capacité à prendre des décisions.\nEsprit d'analyse, orientation résultats et aptitude à proposer des solutions concrètes.\nLes qualités qui feront la différenceLeadership • Rigueur • Esprit d'équipe • Proactivité • Sens du résultat • Capacité d'adaptation\nVous êtes un manager de terrain, orienté performance, capable de fédérer vos équipes et de relever des défis opérationnels ?\nRejoignez-nous et contribuez activement au développement de nos activités !","description_format":"text","description_chars":2519,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T13:18:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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