{"id":3003900,"url":"https://alion.io/job/technogym-customer-care-logistics-specialist","title":"Customer Care & Logistics Specialist","company":{"id":1758356,"name":"Technogym","domain":"technogym.com","url":"https://alion.io/company/technogym-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bracknell, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-28T19:36:16Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Our Company\nTechnogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.\nSuppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!\nYour Role\nIf delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you!\nTechnogym serves a vast variety of customers and the Order Fulfilment & Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.\nAn opportunity has arisen for an Order Fulfilment & Logistics Specialist to join Mark and the team out of our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time and the successful candidate will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.\nThe role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery & snagging management. We support a diverse range of customers and each Order Fulfilment & Logistics Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and 3PLs.\nThe ideal candidate will have high attention to detail and accuracy with strong time and workload management skills. They will be excellent in both their telephone and written communication skills, have a true passion for delivering a premium customer experience and be systems savvy (we use SAP, Outlook, Salesforce). You will have previously worked with CRM and ERP systems. Previous SAP experience is desirable but not essential.\nYour Impact\nWhat you will do:\nGuarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing;\nGuarantee to the customer a Premium Customer Experience managing the “customer journey touch points”;\n“Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing;\nFree stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement;\nAssure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”;\nConstantly update CRM system with all relevant information collected during customer service activities;\nAssure the proper management of TG Care Activities, granting adequate feedback to customers enquires;\nManage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.\nAbout You\nIdeally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).\nWhat you should bring:\nProven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.\nMinimum of 2-3 years of relevant experience.\nStrong sense of accountability and ownership of customer needs.\nExcellent communication skills, both verbal and written, with active listening and empathy.\nKnowledge of ERP systems (SAP preferred) and CRM management.\nAnalytical and structured approach with strong problem-solving skills.\nFamiliarity with local VAT and fiscal regulations.\nExceptional time management and resilience.\nWhat's on offer\nCompetitive salary (we have nothing to hide, the job postings just do not show this information easily)\nAnnual bonus scheme\nHigh-end and up-to-date tools to do the job well \nOn-site premium showroom (also the staff gym!)\n25 days annual leave (increasing further with long service) plus UK Bank Holidays\nFree parking\nFree premium Italian coffee\nPension and Life Assurance scheme \nPrivate Medical Insurance \nCorporate Wellness Programme and wellness benefits \nRetailer discounts portal and partner benefits \nEmployee Assistance Programme\nProduct employee purchase scheme \nComprehensive induction programme \nPromoting from within is our first priority \nAmazing people!\nTechnogym is an Equal Opportunities Employer\nTechnogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.\nDiscover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!","description_format":"text","description_chars":5763,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-21T13:03:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-28T06:26:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.658,"p_room":0.55,"age_days":25,"expected_fill_days":21,"reasons":["conf:2","velocity","win:tail","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/technogym-customer-care-logistics-specialist","json_url":"https://alion.io/job/technogym-customer-care-logistics-specialist.json","meta":{"generated_at":"2026-10-28T22:10:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758356},"rest":"https://alion.io/mcp/rest/get_company?id=1758356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechnogym-customer-care-logistics-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechnogym-customer-care-logistics-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechnogym-customer-care-logistics-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/technogym-customer-care-logistics-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechnogym-customer-care-logistics-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3003900}},{"tool":"search_jobs","arguments":{"company":"technogym.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3003900},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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