{"id":3555936,"url":"https://alion.io/job/technogym-order-fulfillment-logistics-specialist","title":"Order Fulfillment & Logistics Specialist","company":{"id":1758356,"name":"Technogym","domain":"technogym.com","url":"https://alion.io/company/technogym-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":160},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T18:20:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Company\nTechnogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as \"The Wellness Company\", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym’s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes.\nTechnogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world!\nYour Role\nTechnogym Canada is growing! We are looking for an Order Fulfillment & Logistics Specialist to manage the end-to-end order processing cycle, from order entry to delivery. You will ensure compliance with internal policies, provide a premium customer experience, and manage logistics and stock optimization. In this position you will work closely with the North American Order Fulfillment and Logistics partners, the Canadian sales team, and members of Headquarters (HQ). This position works fully on-site (5 days/week) at our Toronto offices and will report to the Canada Country Manager with a dotted line to the US Order Fulfillment Manager.\nYour Impact\nCustomer Service and Order Fulfillment - 75% of time\nGuarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.\n\nProvide a premium customer experience by effectively managing customer journey touchpoints, communicating in both English and French to support bilingual customer base.\n\nPlan and manage “frictionless” deliveries through the logistics portal, including delivery date management, job assignment, and activity closure.\n\nMaintain an accurate order portfolio (backlog), avoid expirations, and collaborate with sales to minimize backlog slippage.\n\nKeep the CRM system up to date with relevant customer service information.\n\nManage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.\n\nConduct post-delivery surveys to assess customer satisfaction and proactively address any issues.\n\nLogistics - 25% of the time\nOversee purchase orders to HQ and the transfer of goods from the U.S. subsidiary, ensuring accurate PO tracking, shipment visibility, freight forwarder management, and efficient warehouse receiving and order fulfillment operations.\n\nMonitor local stock and rotation index, proactively coordinating with Order Fulfillment to resolve discrepancies or incorrect warehouse assignments (e.g., used equipment)\n\nManage core-offer stock and periodic updates based on HQ guidelines (where applicable)\n\nOversee customs and duties processes when relevant\n\nCollaborate with Sales and 3PL vendors to provide timely D&I Spot Quotes\n\nMonitor snagging cases, NPS, and market feedback (FFM) to identify recurring D&I failures, ensuring 3PLs implement effective improvement plans.\n\nAbout You\nWhat you should bring:\nProven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.\n2-3 years of relevant experience.\nStrong sense of accountability and ownership of customer needs.\nExcellent communication skills, both verbal and written, with active listening and empathy.\nKnowledge of ERP systems (SAP preferred) and CRM management.\nAnalytical and structured approach with strong problem-solving skills.\nFamiliarity with local VAT and fiscal regulations.\nFluency in English and French required\nExceptional time management and resilience.\nThis position offers a base salary with a range of $75,000 - $85,000 CAD, commensurate with experience\n\nTechnogym is an Equal Opportunities Employer\nWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.\nDiscover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true","description_format":"text","description_chars":4900,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-31T00:49:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/technogym-order-fulfillment-logistics-specialist","json_url":"https://alion.io/job/technogym-order-fulfillment-logistics-specialist.json","meta":{"generated_at":"2026-11-01T21:00:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758356},"rest":"https://alion.io/mcp/rest/get_company?id=1758356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechnogym-order-fulfillment-logistics-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechnogym-order-fulfillment-logistics-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechnogym-order-fulfillment-logistics-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/technogym-order-fulfillment-logistics-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechnogym-order-fulfillment-logistics-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3555936}},{"tool":"search_jobs","arguments":{"company":"technogym.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3555936},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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