{"id":99538,"url":"https://alion.io/job/technologyadvice-senior-it-support-engineer-2","title":"Senior IT Support Engineer","company":{"id":6947,"name":"TechnologyAdvice","domain":"technologyadvice.com","url":"https://alion.io/company/technologyadvice","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":80000,"max":160000,"currency":"PHP","period":"month","gross":null,"usd_annual":30516},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"PHP","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-13T18:49:35Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-27T17:14:51Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Hi, we're TechnologyAdvice.\nHeadquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.\nWe're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.\nWe believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.\nAll positions are open to remote work unless otherwise specified in the requirements below. \nThe opportunity\nTechnologyAdvice is looking for a resourceful and experienced Senior IT Support Engineer to provide hands-on technology support and IT operations coverage for team members across the APAC region.\nThis role requires someone who can move beyond standard troubleshooting guides, assess unfamiliar situations, make sound technical decisions and identify broader opportunities to improve how IT support is delivered across APAC.\nYou will serve as a key connection between our APAC team members and the broader IT team in the United States, helping employees remain productive while supporting hardware, systems, access, security and technology logistics across the region. The right person will be comfortable investigating issues that do not have an obvious answer, identifying the underlying problem, recommending the best path forward and following through until the issue is resolved.\nThis is an individual-contributor role with no direct reports. However, you will be expected to demonstrate leadership through strong ownership, sound judgment, and strategic thinking. You should be comfortable managing up by proactively identifying opportunities for improvement, recommending solutions, and communicating risks or concerns clearly to leadership. You’ll also help improve processes and influence how work gets done across the region.\nEmployment Level: Senior Level\nEmployment Type: Full Time\nLocation: Philippines, with preference for candidates located in or near Metro Manila or Cebu City\nWorking Hours: 4:00pm to 1:00am PHT\nBecause this role supports the shipment, repair and replacement of company equipment, candidates must have reliable access to established courier services, shipment centers and computer repair providers.\nWhat you'll do\nOwn day-to-day, hands-on IT support and operations across APAC, including ticket management, technical troubleshooting and strategic projects.\nServe as a senior technical point of contact, investigating complex or unfamiliar issues, identifying root causes and determining the best path forward beyond standard troubleshooting guides.\nPartner with the US-based IT team to coordinate priorities, share regional context and maintain consistent support practices across the organization.\nConfigure and support networks, Google Workspace, device-management platforms and other cloud-based systems across Mac and Windows environments.\nImprove onboarding, offboarding, security and access-management processes to ensure employees are productive and company systems remain protected.\nManage APAC hardware logistics, including procurement, inventory, shipping, receiving, repairs, replacements and upgrades.\nManage courier, repair and technology-vendor relationships, ensuring reliable service and strong value for the business.\nIdentify recurring issues and process gaps, recommend improvements and lead projects through completion while communicating clearly with technical and non-technical stakeholders.\nWho you are\n4+ years of IT experience with exposure to multiple areas of IT, including end-user support, security, networks, remote environments and access management.\n1+ year of leadership experience through project ownership, technical leadership, mentoring, process improvement or serving as a senior point of contact. Formal people-management experience is not required.\nExperience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and other cloud-management tools to support 400+ team members.\nBackground supporting both Mac and Windows environments for end users.\nStrong troubleshooting and critical-thinking skills, with the ability to investigate unfamiliar issues, identify root causes and determine the best path forward rather than relying only on predefined instructions.\nAbility to think strategically, anticipate challenges and recommend improvements that strengthen IT operations across the region.\nDemonstrated ownership and sound judgment, including the ability to make decisions, communicate risks and know when escalation is appropriate.\nExcellent verbal and written communication skills for both technical and non-technical audiences.\nOrganized and detail-oriented, with the ability to manage multiple priorities and adapt quickly as business needs change.\n**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary.** \nWhat we offer you\nCareer Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.\nFlex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.\nRemote-First Culture: Work from the comfort of your home.\nPaid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.\nComprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.\nHealthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.\nDe Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.\nWellness Perks: Access the Headspace app to support your well-being.\nSpeaker Series Bonus: Present in our monthly speaker series and earn a bonus.\nWork authorization\nEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.\nSalary Range\nWe seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.\nMonthly Pay Range\n₱80,000—₱160,000 PHP\nEOE statement\nWe believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.\nPre-employment screening required.\nTechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.\nAny AI-generated or incomplete application answers will be auto-rejected.","description_format":"text","description_chars":8160,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-08-13T18:49:35Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.694,"p_room":0.44,"age_days":74,"expected_fill_days":58,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":30516,"is_top_pay":false},"html_url":"https://alion.io/job/technologyadvice-senior-it-support-engineer-2","json_url":"https://alion.io/job/technologyadvice-senior-it-support-engineer-2.json","meta":{"generated_at":"2026-10-27T19:01:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6947},"rest":"https://alion.io/mcp/rest/get_company?id=6947"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechnologyadvice-senior-it-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechnologyadvice-senior-it-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechnologyadvice-senior-it-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/technologyadvice-senior-it-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechnologyadvice-senior-it-support-engineer-2"}]}