{"id":3042400,"url":"https://alion.io/job/technorover-l3-production-support-engineer","title":"L3 Production Support Engineer","company":{"id":4458362,"name":"technorover","domain":"technorover.in","url":"https://alion.io/company/technorover","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Rest API","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-21T18:23:13Z","employer_posted_date":null,"last_verified_at":"2026-10-21T18:23:13Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"We are seeking an experienced L3 Production Support Engineer with strong hands-on expertise in Java, Microservices, Dynatrace, Splunk, and SQL to support enterprise-level, business-critical applications.\n\nThe ideal candidate should have extensive experience in L3 application support, production troubleshooting, root cause analysis (RCA), incident management, and performance optimization within complex, distributed application environments.\nThis role requires strong technical debugging skills, the ability to analyze application logs, troubleshoot Java-based microservices, and resolve critical production issues while ensuring high application availability and stability.\n\nKey Responsibilities\nProvide Level 3 (L3) production support for enterprise applications developed using Java and Microservices architecture.\nTroubleshoot and resolve complex production incidents, application failures, performance bottlenecks, and system outages.\nPerform advanced Java application debugging, including thread dumps, heap dumps, JVM analysis, and memory troubleshooting.\nMonitor application performance, service health, and infrastructure using Dynatrace and Splunk.\nAnalyze application logs, distributed traces, exceptions, and error patterns to identify production issues.\nPerform complex SQL queries, database troubleshooting, query optimization, and performance analysis.\nInvestigate and resolve issues related to REST APIs, microservices communication, service dependencies, and integrations.\nConduct detailed Root Cause Analysis (RCA) and implement permanent fixes to prevent recurring production incidents.\nSupport P1/P2 critical incidents, participate in bridge calls, and coordinate timely issue resolution.\nCollaborate with development, DevOps, database, and infrastructure teams to troubleshoot production issues.\nIdentify opportunities for automation, proactive monitoring, and continuous production improvements.\nSupport application deployments, release validation, post-deployment monitoring, and production stability.\nMaintain technical documentation, incident reports, troubleshooting guides, and knowledge base articles.\nEnsure adherence to SLA requirements, incident management processes, and operational best practices.\n\nRequired Technical Skills\n1. Java\nStrong hands-on experience with Core Java and Java-based enterprise applications.\nExpertise in debugging application issues, exceptions, JVM performance, memory leaks, and thread-related problems.\nExperience troubleshooting Spring Boot applications.\n2. Microservices\nStrong understanding of Microservices architecture and distributed systems.\nExperience troubleshooting REST APIs, service-to-service communication, latency, timeouts, and integration failures.\nAbility to analyze dependencies across multiple microservices.\n3. Dynatrace\nHands-on experience with application performance monitoring (APM).\nExpertise in analyzing service performance, distributed traces, response times, and application bottlenecks.\nExperience using Dynatrace dashboards, alerts, and diagnostic capabilities.\n4. Splunk\nStrong experience with Splunk for application log monitoring and troubleshooting.\nAbility to write Splunk queries to investigate errors, exceptions, and production incidents.\nExperience with log correlation, dashboards, and alert analysis.\n5. SQL & Database Troubleshooting\nStrong SQL query-writing and troubleshooting skills.\nExperience with complex joins, stored procedures, query optimization, and database performance analysis.\nAbility to investigate data discrepancies, slow-running queries, and database-related application failures.\n6. Production Support & Incident Management\nExtensive experience in L3 production/application support.\nStrong expertise in incident management, problem management, RCA, and SLA adherence.\nExperience handling high-priority production incidents and coordinating with multiple technical teams.\n\nPreferred Skills\nExperience with Linux/Unix commands and Shell Scripting.\nFamiliarity with Kafka or other messaging systems.\nExposure to Kubernetes, Docker, and cloud platforms such as AWS or Azure.\nExperience with CI/CD pipelines and production deployments.\nFamiliarity with ITIL processes and ticketing tools such as ServiceNow or Jira.\nExperience supporting high-volume, mission-critical applications.\n\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\n7+ years of IT experience, including significant hands-on L3 Production Support experience.\nStrong technical expertise in Java, Microservices, Dynatrace, Splunk, and SQL.\nExcellent analytical, troubleshooting, and problem-solving abilities.\nStrong communication skills and ability to work effectively with cross-functional teams.\nAbility to independently investigate and resolve complex production issues under tight SLAs.","description_format":"text","description_chars":4846,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T23:09:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["seen:4","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/technorover-l3-production-support-engineer","json_url":"https://alion.io/job/technorover-l3-production-support-engineer.json","meta":{"generated_at":"2026-10-27T00:16:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4458362},"rest":"https://alion.io/mcp/rest/get_company?id=4458362"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechnorover-l3-production-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechnorover-l3-production-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechnorover-l3-production-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/technorover-l3-production-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechnorover-l3-production-support-engineer"}]}