{"id":1735223,"url":"https://alion.io/job/technoserve-it-specialist","title":"IT Specialist","company":{"id":1795427,"name":"TechnoServe","domain":"technoserve.org","url":"https://alion.io/company/technoserve","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-24T08:04:04Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-06T02:03:13Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position: IT Specialist\nDepartment: Operations\nLocation: Abuja, Nigeria\nReporting to: Operations Manager\nAbout TechnoServe:\nEveryone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.\nThe low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing...when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off.\nJob Summary:\nReporting to the Operations Manager, the IT Specialist is a dynamic position that will support the efficient and effective operations of the country office IT systems.\nPrimary Duties & Responsibilities:\nTechnoServe will expect the Information Technology (IT) Specialist to provide the following services to ensure maximum uptime for TechnoServe’s IT services and equipment:\nIT Operations and Support\nEnsure maximum uptime and reliability of all IT systems, infrastructure, and services across the main office and sub-offices.\nPerform routine monitoring and maintenance of IT hardware and software to ensure optimal performance.\nInstall, configure, and deploy laptops, mobile devices, and software in line with corporate IT standards and security policies.\nManage end-user support, diagnosing and resolving technical issues related to laptops, desktops, printers, scanners, mobile devices, CCTV systems, biometric systems, and other peripherals.\nConfigure, maintain, and troubleshoot printers, networks, and end-user devices.\nMaintain and manage a pool of spare IT equipment in accordance with organizational policies.\nSupport onboarding of new staff by provisioning devices, configuring accounts, and ensuring seamless access to systems.\nMaintain, monitor, and troubleshoot network infrastructure (routers, switches, access points), ensuring continuous connectivity and performance.\nPerform firmware updates and preventive maintenance for all IT infrastructure and equipment.\nCollaborate with the Regional IT Manager to implement and enforce corporate IT policies and procedures across offices.\nWork closely with Operations to develop and refine local IT procedures aligned with global standards.\nEvaluate emerging technologies and recommend improvements to enhance IT service delivery.\nProvide input into IT budgeting, planning, and strategic initiatives.\nDeliver user training and guidance on IT systems, tools, and best practices.\nVendor & Service Management\nEngage with vendors and service providers to review, evaluate, and provide technical input on proposals, ensuring alignment with organizational requirements and standards.\nConduct technical bid analysis, comparing vendor proposals based on specifications, cost-effectiveness, and compliance with IT policies.\nOversee the receipt and verification of IT equipment, ensuring delivered items meet required specifications, quality standards, and procurement expectations.\nCoordinate with vendors for issue resolution, warranty claims, and service-level compliance.\nManage ISP relationships, including account administration, performance monitoring, issue escalation, and optimization of internet services across all offices.\nGeneral & Administrative Support\nProvide logistical and operational support as needed across the organization.\nSupport organizational security initiatives and serve as an advisor on IT-related security matters.\nManage the allocation and distribution of data/airtime resources for staff on a monthly basis.\nPerform additional duties as assigned to support organizational needs.\nAsset & Inventory Management\nDevelop, maintain, and continuously update a comprehensive IT asset and inventory register.\nEnsure all IT assets are properly tagged, tracked, and recorded in accordance with organizational standards.\nConduct periodic (quarterly) asset verification and tracking across all offices.\nMaintain a centralized digital inventory of all assigned and unassigned IT equipment using approved tools.\nLead the transformation of the asset register into an interactive, user-friendly digital database.\nEnsure accountability, accuracy, and compliance in all asset management processes.\n\nBasic Qualification:\nBachelor's degree in Information Technology, Computer Science, or related field and other relevant certifications with 3 years of experience in IT support and administration. Alternatively, Master’s degree and a minimum of 1 year of experience.\nPreferred Qualifications:\nAdditional qualifications that would make a candidate more desirable.\nExperience working in Nigeria\nExperience working with an INGO\nExperience working on donor-funded projects\nRequired Languages: Excellent written and spoken English\nTravel: Occasionally\nKnowledge, Skills and Abilities:\nThis section should highlight the competencies that would make a candidate successful in the role such as\nStrong interpersonal skills.\nStrong knowledge of data management, analysis, and interpretation.\nExcellent problem-solving and troubleshooting skills.\nKnowledge of network protocols, security principles, and best practices.\nAbility to prioritize tasks and work under pressure.\nExcellent communication and interpersonal abilities.\nAttention to detail and accuracy in work.\nProactive with strong initiative and follow through.\nStrong technical knowledge of cloud computing technologies (such as Google Cloud, AWS, Microsoft Azure), computer hardware, and networks.\nFamiliarity with operating systems, such as Windows, Linux, and macOS.\nSupervisory Responsibilities -None. \nClosing Statements:\nWe encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.\nWith our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.\nWe are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.\nIf you have a disability that affects your ability to use our online system to apply for a position at TechnoServe 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