{"id":1266362,"url":"https://alion.io/job/techolution-senior-conversational-ai-engineer","title":"Senior Conversational AI Engineer","company":{"id":3808080,"name":"Techolution","domain":"techolution.com","url":"https://alion.io/company/techolution","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Mumbai, India","India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gemini","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Vertex AI","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-05T05:39:51Z","employer_posted_date":null,"last_verified_at":"2026-09-05T05:39:51Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"About the Role : \n\nWe are looking for a Senior Conversational AI Engineer with strong hands-on experience building and supporting enterprise conversational and voice AI solutions using Google Dialogflow CX and the Google CCAI / Customer Engagement ecosystem.\n\nThis is a hands-on engineering role for someone who has worked on real enterprise contact-center implementations that have gone into production.\n\nWhat You Will Do : \n\n- Design and develop enterprise voice and conversational AI solutions using Dialogflow CX and Google CCAI / Customer Engagement technologies.\n\n- Build complex Dialogflow CX implementations covering flows, pages, intents, entities, routes, parameters, session handling, fulfillment, fallbacks and multi-turn conversations.\n\n- Modernize traditional IVR/contact-center journeys into AI-powered voice and conversational experiences.\n\n- Design conversational journeys for use cases such as customer service, self-service, transactional workflows and human-agent escalation.\n\n- Integrate Dialogflow/Google conversational solutions with contact-center and telephony platforms such as Genesys, NICE CXone, Cisco or similar enterprise platforms.\n\n- Implement live-agent handoff, context/session transfer and escalation between virtual agents and human agents.\n\n- Integrate conversational solutions with enterprise systems through REST APIs, webhooks and fulfillment services using Python and/or Node.js.\n\n- Work with STT/TTS and enterprise voice integrations for production voice-bot implementations.\n\n- Use Gemini, Vertex AI and Google generative conversational capabilities to enhance customer interactions.\n\n- Design and implement RAG/enterprise knowledge retrieval patterns to provide grounded responses and reduce hallucinations.\n\n- Apply appropriate deterministic vs. generative conversational patterns based on the business use case, risk and customer experience.\n\n- Troubleshoot production issues across conversational flows, integrations, APIs, voice/telephony and LLM-based components.\n\n- Participate directly in client discovery and translate business/contact-center requirements into practical conversational solution designs.\n\n- Work with architects, backend engineers, cloud/data teams and client stakeholders from design through production implementation and support.\n\nTech Stack : \n\n- Dialogflow CX, Google CCAI, Gemini, Vertex AI, RAG, Python, Node.js, REST APIs, Webhooks, STT/TTS, Genesys, NICE CXone, Cisco.\n\nSkills\nMachine Learning, Conversational AI, Dialogflow, Python, Generative AI","description_format":"text","description_chars":2524,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T22:00:00Z"}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.656,"p_room":0.75,"age_days":26,"expected_fill_days":30,"reasons":["seen:26","velocity","win:late"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/techolution-senior-conversational-ai-engineer","json_url":"https://alion.io/job/techolution-senior-conversational-ai-engineer.json","meta":{"generated_at":"2026-10-01T18:22:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":666,"day_limit":5000,"remaining_today":4334,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}