{"id":1671978,"url":"https://alion.io/job/techop-solutions-international-remote-call-center-representative-2","title":"Remote Call Center Representative","company":{"id":6478,"name":"TechOp Solutions International","domain":"techopsolutions.net","url":"https://alion.io/company/techopsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brownsville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T11:57:46Z","board_verified":false,"closed_at":"2026-10-03T11:57:46Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.\nRecruiter Note: Remote position, but Candidate must reside within Brownsville, TX\nDuties:\nAnswer and track incoming calls \nPrepare and submit accurate, detailed reports in government systems \nEngage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.\nNavigate multiple systems and applications simultaneously while accurately documenting and maintaining information.\nAccurately record all details in accordance with procedures \nConduct database and open-source research \nRoute and escalate calls appropriately \nOther duties, as assigned \nRequirements\n3 + years experience in a call center \nAssociates Degree (Preferred ), High school diploma or equivalent is required\nProven ability to multitask simultaneously communicating and inputting data \nStrong written and verbal communication skills \nProficiency with telephony systems, CRMs\nWork independently, manage assigned responsibilities, and make informed decisions with minimal supervision\nProficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.\nExperience in handling sensitive information","description_format":"text","description_chars":1717,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","National Security","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-02T07:08:47Z"},{"event":"close","at":"2026-10-03T11:57:46Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/techop-solutions-international-remote-call-center-representative-2","json_url":"https://alion.io/job/techop-solutions-international-remote-call-center-representative-2.json","meta":{"generated_at":"2026-10-20T14:12:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15954,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6478},"rest":"https://alion.io/mcp/rest/get_company?id=6478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechop-solutions-international-remote-call-center-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechop-solutions-international-remote-call-center-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechop-solutions-international-remote-call-center-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/techop-solutions-international-remote-call-center-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechop-solutions-international-remote-call-center-representative-2"}]}