{"id":393701,"url":"https://alion.io/job/techopsolutions-customer-service-representative-spanish-bilingual","title":"Customer Service Representative- Spanish Bilingual","company":{"id":6478,"name":"TechOp Solutions International","domain":"techopsolutions.net","url":"https://alion.io/company/techopsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41000,"max":53000,"currency":"USD","period":"year","gross":null,"usd_annual":53000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T19:23:26Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T05:06:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":4},"description":"Advance your career with a Small Business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits.\nOur team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries.\nSuccessful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards.\nResponsibilities\nProvide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by the government to aid in re-entry, visa renewal services, and other travel and immigration related topics.\nProvide and respond to live contacts in order to give the appropriate response from provided responses and materials.\nAssist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.\nInput correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record.\nProvide and transfer any reportable communication to the appropriate department.\nAnswer customers questions; make referrals: help clarify policies and procedures.\nProvide general travel assistance information.\nProvide information for filing claims with the government.\nOther duties as assigned\nRequirements\nThis position requires US Citizenship.\nMust be able to meet all security eligibility requirements\nBachelor of Arts or Science from accredited college or university required\nFluency in Spanish\n2 years of customer service experience required\nAdditional Skills:\nAbility to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen.\nApplicants selected will be subject to a background investigation and need to meet security eligibility requirements.\nThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The wage range for this role, including health and welfare benefits, is approximately $41,000-$53,000\nBenefits\nTechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.","description_format":"text","description_chars":3696,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-05T23:37:55Z"},{"event":"close","at":"2026-10-27T21:56:07Z"},{"event":"reopen","at":"2026-10-28T15:11:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":47,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":53000,"is_top_pay":false},"html_url":"https://alion.io/job/techopsolutions-customer-service-representative-spanish-bilingual","json_url":"https://alion.io/job/techopsolutions-customer-service-representative-spanish-bilingual.json","meta":{"generated_at":"2026-11-02T07:08:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6478},"rest":"https://alion.io/mcp/rest/get_company?id=6478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechopsolutions-customer-service-representative-spanish-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechopsolutions-customer-service-representative-spanish-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechopsolutions-customer-service-representative-spanish-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/techopsolutions-customer-service-representative-spanish-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechopsolutions-customer-service-representative-spanish-bilingual"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":393701}},{"tool":"search_jobs","arguments":{"company":"techopsolutions.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":393701},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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