{"id":2322488,"url":"https://alion.io/job/techstarsgroup-implementation-manager-remote","title":"Implementation Manager - REMOTE","company":{"id":4409140,"name":"TechStarsGroup","domain":"techstarsgroup.com","url":"https://alion.io/company/techstarsgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-12T04:56:18Z","employer_posted_date":null,"last_verified_at":"2026-10-12T04:56:18Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"**Implementation Manager**Our client is at the forefront of applying machine learning research to transform the way medical conversations are understood and utilized.\nIn this pivotal role, you will be instrumental in the successful rollout and integration of our innovative products and services with our clients. As the main liaison for our esteemed clients, your mission will be to ensure flawless project delivery. Leveraging your superior communication skills, you will collaborate closely with both internal teams and external partners to meet project deadlines and surpass client expectations.\nThis role is perfect for someone who thrives in a fast-paced startup environment, values a culture of viewing challenges as opportunities, prioritizes action, indulges in their curiosity, and is committed to supporting their team's success.\n**Your Responsibilities:**\nSpearhead client onboarding, acting as the go-to contact for our clients during the initial setup phase. Your goal is to build trust and confidence with our clients, ensure timely and successful implementations, and facilitate a smooth transition to long-term partnerships.\n\nDevelop, coordinate, and execute detailed project plans in collaboration with cross-functional teams, both within and outside the organization.\n\nGuide projects through all phases, from initiation and setup to testing, training, launch, and post-launch support, ensuring a seamless transition and stable operation.\n\nProactively identify and manage project challenges and risks, crafting contingency strategies as necessary.\n\nSet a high bar for communication, keeping all stakeholders informed about project status, milestones, and issues in a clear and timely manner.\n\nDrive progress towards our objectives, taking the initiative to move projects forward with our clients and internal teams.\n\nWork with support and operational leaders to pinpoint and enact improvements in processes and tools, adapting to and scaling with the organization's growth.\n\nContribute to the development of scalable processes to support an increasing volume of concurrent projects.\n\n**To Be Successful in This Role, You:**\nHave a proven track record of leading successful implementation projects within the healthcare technology sector, from start to finish.\n\nPossess exceptional communication skills, with the ability to distill complex information into clear, concise messages.\n\nAre highly organized, capable of juggling multiple projects simultaneously without sacrificing quality or attention to detail.\n\nAre driven by results and efficiency, constantly seeking ways to streamline processes for faster delivery without compromising on quality.\n\nExcel at building and maintaining strong relationships with stakeholders, ensuring long-term partnerships.\n\nUtilize data effectively to narrate the success of pilot projects and to shape strategies that guarantee the success of these initiatives.\n\nAre proactive in identifying potential issues early on and are adept at proposing viable solutions.\n\nAre inventive and resourceful, with excellent problem-solving abilities, adept conflict resolution skills, and a proactive approach to tackling challenges.\n\nHave at least 5 years of experience in project management, specifically in software deployment and implementation in a B2B context.\n\n**Ideally, You Have:**\n\nExperience with the implementation of electronic health record systems (experience with Epic is highly valued).\n\nA familiarity with environments that require strict adherence to privacy and security standards.\n\nAn understanding of tiered support structures and escalation procedures.\n\nOriginally posted on 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