{"id":1432637,"url":"https://alion.io/job/teck-desktop-support-technician","title":"Desktop Support Technician","company":{"id":1865838,"name":"Teck","domain":"teck.com","url":"https://alion.io/company/teck-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T01:47:16Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-29T06:58:57Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location: Vancouver, BC, Canada\nEmployment Type: Contractor\nWorkplace Type: Hybrid\nAbout our Vancouver Office\nLocated in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.\nSurrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.\nRole Overview\nReporting to the Team Lead, End User Computing, the Desktop Support Technician is responsible for delivering day-to-day Site Support services at Teck’s Vancouver office.\nThis role provides Tier 2 support for internal company hardware and software, along with occasional Tier 1 support. The technician will offer both face-to-face and remote technical support for computers, applications, and related technology while collaborating with various business partners at the head office and across Teck’s business divisions!\nKey Responsibilities\nBe a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures\nDeliver an outstanding client experience by representing Teck’s Digital Systems department in a professional, courteous, and service-oriented manner\nProvide technical support for the installation, configuration, and maintenance of computers, mobile devices, peripherals, and software within defined standards\nCollaborate with vendor support teams to troubleshoot and resolve technical issues\nWork multi-functionally with Tier 1 (Service Desk), Tier 3 (Network & Server Ops), and Tier 3 (Client Technology) teams to resolve client-reported problems\nSupport multi-platform environments, ensuring smooth operation of diverse systems, including file servers, email servers, collaboration tools, and enterprise applications\nConduct user training on hardware and software standard processes\nRecommend and implement system upgrades to maintain performance and longevity\nCoordinate hardware and software procurement by working with internal procurement teams\nAssess user requirements to establish appropriate technology solutions\nRespond to support requests via ticketing system, phone, email, and chat, ensuring timely updates and resolutions\nDocument incident and request history in the ticketing system\nMaintain IT security policies and standard processes within the local network\nDevelop and update Knowledge Base articles to support internal documentation\nParticipate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management\nAdvance complex issues to appropriate IT teams while ensuring resolution\nCoordinate third-party technical support when necessary and follow up on outstanding issues.\nCollaborate with business partners to understand and address IT support needs\nQualifications\n5+ years of recent experience as Tier 2 support within a corporate office environment\nDemonstrated interpersonal skills with a customer service orientation focused on quality and results\nExcellent verbal, written, and presentation skills\nExperience supporting Mac OS and Apple products in an enterprise environment including iOS-based mobile devices in an ActiveSync environment\nFamiliarity with JAMF, NoMAD, Apple Enterprise Connector, and InTune on Mac is an asset\nStrong knowledge of Windows, Office and Microsoft 365 suite\nExperience supporting users on Exchange Online\nOutstanding troubleshooting and problem-solving skills\nProficiency contributing to incident management and ticketing systems (ServiceNow preferred)\nGood understanding of computer hardware, software, networking, and remote support tools\nSolid understanding of client-server networking systems\nExperience providing VIP/executive-level support is a significant asset\nExperience with multi-function Xerox printers (AltaLink models preferred)\nFamiliarity with Azure Online, SCCM, Active Directory, and Desktop Authority is an asset\nExperience with Microsoft Intune is a plus\nBackground in customer service or hospitality is helpful\nWhy Teck\nAt Teck, your work matters-to the world, to our communities and to your future.\nAs a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way.\nAt Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.\nApply with us\nTake the next step in your career by applying for the Desktop Support Technician role.\nWe review applications on a rolling basis and encourage you to apply, even if your background doesn’t match every requirement. We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.\nRequisition ID: 54386 | Job Category: Technology | Employment Type: Contractor | Location: Vancouver | Workplace Type: #LI - Hybrid\nLocation: Vancouver, BC, Canada\nEmployment Type: Contractor\nWorkplace Type: Hybrid\nAbout our Vancouver Office\nLocated in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.\nSurrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.\nRole Overview\nReporting to the Team Lead, End User Computing, the Desktop Support Technician is responsible for delivering day-to-day Site Support services at Teck’s Vancouver office.\nThis role provides Tier 2 support for internal company hardware and software, along with occasional Tier 1 support. The technician will offer both face-to-face and remote technical support for computers, applications, and related technology while collaborating with various business partners at the head office and across Teck’s business divisions!\nKey Responsibilities\nBe a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures\nDeliver an outstanding client experience by representing Teck’s Digital Systems department in a professional, courteous, and service-oriented manner\nProvide technical support for the installation, configuration, and maintenance of computers, mobile devices, peripherals, and software within defined standards\nCollaborate with vendor support teams to troubleshoot and resolve technical issues\nWork multi-functionally with Tier 1 (Service Desk), Tier 3 (Network & Server Ops), and Tier 3 (Client Technology) teams to resolve client-reported problems\nSupport multi-platform environments, ensuring smooth operation of diverse systems, including file servers, email servers, collaboration tools, and enterprise applications\nConduct user training on hardware and software standard processes\nRecommend and implement system upgrades to maintain performance and longevity\nCoordinate hardware and software procurement by working with internal procurement teams\nAssess user requirements to establish appropriate technology solutions\nRespond to support requests via ticketing system, phone, email, and chat, ensuring timely updates and resolutions\nDocument incident and request history in the ticketing system\nMaintain IT security policies and standard processes within the local network\nDevelop and update Knowledge Base articles to support internal documentation\nParticipate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management\nAdvance complex issues to appropriate IT teams while ensuring resolution\nCoordinate third-party technical support when necessary and follow up on outstanding issues.\nCollaborate with business partners to understand and address IT support needs\nQualifications\n5+ years of recent experience as Tier 2 support within a corporate office environment\nDemonstrated interpersonal skills with a customer service orientation focused on quality and results\nExcellent verbal, written, and presentation skills\nExperience supporting Mac OS and Apple products in an enterprise environment including iOS-based mobile devices in an ActiveSync environment\nFamiliarity with JAMF, NoMAD, Apple Enterprise Connector, and InTune on Mac is an asset\nStrong knowledge of Windows, Office and Microsoft 365 suite\nExperience supporting users on Exchange Online\nOutstanding troubleshooting and problem-solving skills\nProficiency contributing to incident management and ticketing systems (ServiceNow preferred)\nGood understanding of computer hardware, software, networking, and remote support tools\nSolid understanding of client-server networking systems\nExperience providing VIP/executive-level support is a significant asset\nExperience with multi-function Xerox printers (AltaLink models preferred)\nFamiliarity with Azure Online, SCCM, Active Directory, and Desktop Authority is an asset\nExperience with Microsoft Intune is a plus\nBackground in customer service or hospitality is helpful\nWhy Teck\nAt Teck, your work matters-to the world, to our communities and to your future.\nAs a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way.\nAt Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.\nApply with us\nTake the next step in your career by applying for the Desktop Support Technician role.\nWe review applications on a rolling basis and encourage you to apply, even if your background doesn’t match every requirement. We value diversity and are committed to an inclusive, barrier-free hiring process. 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