{"id":98805,"url":"https://alion.io/job/tecsa-technical-account-manager-supplier-collaboration-team","title":"Technical Account Manager - Supplier collaboration team","company":{"id":7018,"name":"Tecsa","domain":"tecsa.com","url":"https://alion.io/company/tecsa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":187000,"period":"year","method":"role_country_seniority_unknown","sample_n":229},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-26T00:00:00Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-30T10:02:54Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":125},"description":"The Role\nWe require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform.\nThis role will lean into all elements of the product life cycle, This includes, but is not limited to:\nFeeding into product development\nProposition Creation\nTesting\nReporting\nCollateral creation\nAdoption of tool with client base\nThe expectation is that the incumbent of this role is the become a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.\nKey Responsibilities:\nProvide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction\nAddress product related questions and technical challenges\nEducate clients on how existing and new product features and functionality work, and how it can contribute to their business growth\nMonitor accounts to ensure usage of Turn product stack and optimal performance\nFrequently conduct and coordinate tactical operations reviews with client teams\nAct as the conduit to support organisation so as to ensure client escalations are resolved in due time\nAccurately replicate, identify, report, and document software defects with appropriate tracking system\nFeed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution.\nCreate and distribute comms of our major platform updates, speaking to the benefits of the changes.\nLead on platform testing post changes, updates and bug fixes.\nPerform quarterly Business reviews and assist in product trainings needed\nCollateral creation for Tecsa’s OneViu platform to help train users.\nProvide usage reporting and work with Insight Manager team to provide information to our biggest suppliers.\nCreate and manage usage scorecards for our biggest clients\nIntegrate customer internal applications and systems with, employing various methods such as Server to Server, Pixel based API or other internal facilities.\nRequirements\n2+ years’ experience managing SaaS platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.\nSolid technical understanding of tech/SaaS platforms and the various ways to serve data out to users.\nSignificant evidence of product and bug testing\nBenefits\nCompetitive salary \n25 days holiday (in addition to 8 bank holidays)\nCompany contributory pension scheme\nJoining a supportive, empowered culture & a team with outstanding capability and experience\nA dynamic environment in which you can personally learn, develop and make an impact\nOpportunity to shape a growing and market leading technology business business \nWhy join us\nStrong support from experienced sales, insight, and product teams\nA collaborative, high-performing culture \nThe chance to shape and grow a scaling tech and insights business\nDirect exposure to a major grocery retailer and leading CPG brands\nA dynamic environment where you can learn, contribute, and make an impact","description_format":"text","description_chars":3131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Customer & Retention Analytics","Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-06-26T00:00:00Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":126,"expected_fill_days":24,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/tecsa-technical-account-manager-supplier-collaboration-team","json_url":"https://alion.io/job/tecsa-technical-account-manager-supplier-collaboration-team.json","meta":{"generated_at":"2026-10-30T16:49:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7018},"rest":"https://alion.io/mcp/rest/get_company?id=7018"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftecsa-technical-account-manager-supplier-collaboration-team"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftecsa-technical-account-manager-supplier-collaboration-team"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftecsa-technical-account-manager-supplier-collaboration-team"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tecsa-technical-account-manager-supplier-collaboration-team\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftecsa-technical-account-manager-supplier-collaboration-team"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":98805}},{"tool":"search_jobs","arguments":{"company":"tecsa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":98805},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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