{"id":725914,"url":"https://alion.io/job/teifi-qa-lead","title":"QA Manager","company":{"id":687386,"name":"Teifi Digital","domain":"teifi.com","url":"https://alion.io/company/teifi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"QA","role_family":"QA","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":123000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"CI/CD","optional":true},{"name":"ClickUp","optional":true},{"name":"DNS","optional":true},{"name":"Jira","optional":true},{"name":"Linear","optional":true}],"status":"live","first_seen_at":"2026-10-07T17:12:49Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T03:47:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":4},"description":"About Teifi\nTeifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.\nAn AI-Forward Workplace\nAI is embedded in how we work. Our team regularly uses AI tools to enhance productivity, streamline processes, and deliver better outcomes. Candidates joining us should be comfortable leveraging AI as part of their day-to-day workflow and open to developing their skills as these tools evolve. Familiarity with AI tools is a plus; a willingness to learn and adapt is a must.\nAs part of our hiring process at Teifi Digital, any offer of employment is conditional upon the successful completion of a background check.\nRole Overview\nWe are seeking a QA Manager to build, own, and continuously mature the quality assurance function at Teifi. This is both a strategic and hands-on leadership role - you will define how QA operates across all delivery pods, establish the standards, frameworks, and tooling that QA Analysts execute against, and ensure consistent delivery quality across every client engagement. You will work closely with QA Analysts, Engineering Leads, Business Analysts, Project Managers, and the Systems Architect to embed quality throughout the delivery lifecycle - from Discovery through to post-launch.\nKey Responsibilities\nTest Planning, Strategy & Standards\nDefine and own Teifi's QA methodology, standards, and best practices across all projects and delivery pods.\nEstablish the test strategy framework that QA Analysts use to tailor approaches per engagement - covering scope, complexity, risk profile, testing phases, timelines, entry/exit criteria, and resource requirements.\nDrive and enforce risk-based testing strategies, ensuring test effort is consistently prioritized toward high-impact areas across all pods.\nOwn test environment strategy in collaboration with the Systems Architect and Engineering Leads - defining standards for environment readiness, feature flag configuration, production-aligned settings, CI/CD pipeline dependencies, and data seeding.\nBuild and maintain reusable test frameworks, templates, checklists, and QA tooling to enable efficient and consistent execution by QA Analysts.\nTest Design, Execution & Oversight\nDefine standards and templates for test case creation, ensuring QA Analysts produce cases that thoroughly cover functional requirements, edge cases, and user journeys.\nOwn and maintain the test case repository strategy - ensuring cases are versioned, organized, and reusable across projects and sprints.\nOversee QA execution across multiple concurrent pods, ensuring consistent quality standards in all testing phases: sanity, smoke, regression, functional, integration, cross-browser, cross-device, accessibility, and performance testing.\nPerform hands-on QA on complex or high-risk features, integrations, and platform migrations.\nStep in as primary QA executor on projects where a dedicated QA Analyst is not assigned, or during peak delivery periods to ensure quality coverage is maintained.\nReview and approve test plans and test cases produced by QA Analysts before execution.\nOwn design artifact review processes, ensuring wireframes and high-fidelity mockups are reviewed for quality issues before they reach development.\nEstablish standards for accessibility testing compliance (WCAG) and performance testing (page load times, throughput validation) across engagements.\nDefect Management & Quality Reporting\nDefine and own the defect management process and lifecycle - from identification through resolution and verification - ensuring QA Analysts follow consistent triage, severity classification, and reporting standards.\nEstablish defect tracking tooling, processes, and metrics infrastructure to systematically capture defect rates and quality data across all pods.\nDefine and track QA metrics across pods, including defect rates, test coverage, stories passed first time, and other quality indicators.\nProduce and own quality reporting - providing stakeholders and leadership with visibility into test outcomes, coverage levels, outstanding risk, and overall quality health.\nDrive continuous improvement by analyzing systemic quality issues and implementing process changes to prevent recurrence.\nRelease Readiness & Go-Live\nDefine and enforce the Definition of Done across all delivery pods, holding teams accountable to agreed quality standards.\nOwn the sprint QA sign-off process, ensuring QA Analysts have clear criteria and authority to formally confirm deliverables meet the required quality bar.\nBuild and maintain the go-live QA checklist, providing a structured final quality gate before production deployment.\nLead go-live readiness assessments and sign-off across projects, coordinating with Engineering Leads and Project Managers on release timing, dependencies, and risk assessment.\nOversee post-launch validation standards, ensuring QA Analysts verify deployed solutions in production - accounting for environment-specific differences such as DNS, CDN, live payment gateways, and third-party integrations.\nCross-functional Collaboration\nPartner with Business Analysts to ensure acceptance criteria are testable, unambiguous, and fully covered by QA effort before sprint planning.\nProvide QA input during Discovery and architecture reviews, contributing a quality and testability lens to surface potential risks before they reach implementation.\nPartner with Engineering Leads on release management, coordinating release planning and ensuring QA sign-off is complete before deployment proceeds.\nCollaborate with the Systems Architect on performance testing strategy - partnering with engineering who provide load testing tooling and handle deeper infrastructure-level performance engineering.\nWork with Project Managers on sprint QA sign-off cadence, release readiness communication, and quality risk escalation.\nPeople & Process\nMentor and develop QA Analysts, building capability and consistency across the team.\nDefine onboarding processes for new QA team members, ensuring rapid ramp-up on Teifi's QA standards and tooling.\nDrive continuous improvement in QA processes, identifying systemic issues and implementing solutions across the practice.\nReport on quality health to project and leadership teams, advocating for investment in quality where needed.\nQualifications\n5+ years of experience in QA, with at least 2 years in a lead or senior QA role.\nExperience building or maturing a QA function within an agency, implementation, or e-commerce environment.\nStrong hands-on testing experience across functional, regression, integration, smoke, sanity, cross-browser, cross-device, accessibility, and performance testing.\nExperience testing complex web applications, ideally within Shopify Plus or other modern e-commerce platforms - including API integrations, third-party applications, payment gateways, and ERP/OMS integrations.\nProven ability to define QA standards, processes, and tooling from the ground up.\nStrong understanding of software development lifecycles (SDLC), Agile delivery methodologies, sprint-based workflows, and release management.\nExperience mentoring and developing junior and mid-level QA team members.\nFamiliarity with accessibility standards (WCAG) and performance testing methodologies.\nExperience using and administering defect tracking and project management tools such as Jira, ClickUp, Linear, or similar platforms.\nExposure to test automation frameworks or automation tooling is considered an asset.\nStrong communicator - able to advocate for quality with both technical and non-technical stakeholders.\nExceptional organizational skills with the ability to oversee multiple concurrent projects in a fast-paced agency environment.\nA proactive mindset with a strong sense of ownership, accountability, and commitment to building a high-performing QA practice.\nISTQB Advanced or equivalent certification is considered an asset.\nBenefits & Perks\nOngoing professional development through training programs, certifications, and peer mentorship\nHybrid work model depending on role, with a Granville Island office and free on-site parking\nFlexibility in work hours designed to accommodate appointments and personal responsibilities\nComprehensive health and dental coverage in Canada, plus a health spending account\nPaid office closure between Christmas and New Year’s\nRegular team culture events, stocked office snacks, and a dog friendly workplace\nPerformance based bonus opportunities for full-time employees\nWe are an equal opportunity employer and love diversity at our company! 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