{"id":2588601,"url":"https://alion.io/job/teikametrics-customer-success-manager","title":"Customer Success Manager","company":{"id":2015766,"name":"Teikametrics","domain":"teikametrics.com","url":"https://alion.io/company/teikametrics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":79000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Edge AI","optional":false},{"name":"Salesforce","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-15T02:39:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T10:53:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Teikametrics\nTeikametrics is transforming the future of eCommerce with our AI-powered Multi-Marketplace Optimization Platform, helping brands maximize sales across Amazon, Walmart, and TikTok. \nABOUT THE ROLE\nTeikametrics is seeking an experienced Customer Success Manager to drive customer retention, renewals, and revenue growth across our Strategic Business Segment (SBS).\nThis role combines eCommerce and retail media expertise with strategic account management and commercial ownership. You will build trusted relationships with enterprise brands, advise executive stakeholders, and translate advertising performance into actionable growth strategies using Teikametrics' AI-powered technology and managed services.\nWe are looking for a proactive strategic partner who can anticipate customer needs, mitigate risks, identify expansion opportunities, and deliver measurable business outcomes.\nSuccess in this role requires balancing exceptional customer advocacy with commercial accountability, strategic thinking, and operational discipline.\n\nHOW YOU'LL SPEND YOUR TIME\nStrategic Customer Management\nOwn a portfolio of enterprise accounts, serving as the primary advisor for customer strategy, performance, and growth.\nBuild trusted relationships with Director, VP, SVP, and C-level stakeholders.\nDevelop customer success plans and lead strategic business reviews, executive presentations, and growth planning.\nNavigate escalations, address performance challenges, and proactively recommend strategies that improve customer outcomes.\nRetention & Revenue Growth\nOwn customer retention, renewals, and expansion opportunities while protecting recurring revenue.\nAnalyze advertising and marketplace performance to identify risks, opportunities, and actionable growth recommendations.\nPartner with Advertising Operations, Sales, Product, Finance, and leadership to deliver customer value and resolve complex challenges.\nLeverage AI, automation, and emerging advertising capabilities to improve customer outcomes and operational efficiency.\nWHO YOU ARE\n5+ years in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS.\nProven success managing enterprise accounts, driving renewals and expansion, and mitigating churn.\nStrong knowledge of Amazon and Walmart advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP.\nExperience advising senior stakeholders, leading business reviews, and handling commercial negotiations.\nAbility to interpret advertising performance data and translate insights into strategic recommendations.\nFamiliarity with Salesforce or other CRM systems, reporting tools, and cross-functional account management.\nSkills & Competencies\nRelationship Management: Build trusted, long-term executive partnerships.\nCommercial Acumen: Understand retention, renewals, expansion, and customer ROI.\nStrategic & Analytical Thinking: Turn data into actionable business recommendations.\nExecutive Communication: Influence stakeholders and navigate difficult conversations.\nOperational Excellence: Manage priorities and deliver on commitments.\nTechnology & Ownership: Leverage AI and automation while taking accountability for customer outcomes\nThe job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. \nThe successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to: skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.\nIn addition to base salary, the compensation for this role includes potential opportunities for bonus or commissions, and equity grants. Speak with your recruiter for more information.\nWHY TEIKAMETRICS?\nAt Teikametrics, you’ll experience the excitement of a growth-stage company with the stability of an established market leader. You’ll also have the opportunity to work with cutting-edge AI technology that’s transforming the industry, while collaborating with top brands redefining the future of eCommerce. With a remote-first culture we value impact over location and you’ll have the flexibility to work when you’re most productive and effective. Join us on our mission to be the world’s leading Marketplace Optimization Platform, used by every seller and brand owner.\nMore Than Just a Job\nEveryone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika: \nCompetitive cash (we don’t discount based on location)\nA robust benefits package effective on day one!\nGenerous stock option packages and investment opportunities\nUnlimited Paid Vacation Policy\nFlexible work schedule - work when you’re most productive and effective!\nBeware of Recruitment Scams\nTeikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).\nIf you're unsure about a communication you've received, please contact us directly at  to verify.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\nPay Range\n$79,000—$125,000 USD","description_format":"text","description_chars":6279,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Marketing","Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-10-15T04:52:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/teikametrics-customer-success-manager","json_url":"https://alion.io/job/teikametrics-customer-success-manager.json","meta":{"generated_at":"2026-10-19T13:51:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10028,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2015766},"rest":"https://alion.io/mcp/rest/get_company?id=2015766"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteikametrics-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteikametrics-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteikametrics-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teikametrics-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteikametrics-customer-success-manager"}]}