{"id":3435980,"url":"https://alion.io/job/tekhqs-technical-support-executive","title":"Technical Support Executive","company":{"id":4484229,"name":"Tekhqs","domain":"tekhqs.com","url":"https://alion.io/company/tekhqs","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T19:31:34Z","employer_posted_date":null,"last_verified_at":"2026-10-23T19:31:34Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Role OverviewWe are looking for young, energetic, and tech-savvy Support Resources to join the TekHQS team. In this role, you will serve as the first point of contact for customers, assisting them with onboarding, troubleshooting, and navigating our diverse technology solutions. You will play a key role in ensuring a seamless client experience and strengthening TekHQ's reputation for excellent support.\nKey Responsibilities\nProvide timely and professional support via chat, email, and phone.\n\nAssist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices \n\nDocument common issues, customer feedback, and solutions to improve the support process.\n\nEscalate complex technical problems to product/engineering teams.\n\nMaintain a positive, empathetic, and customer-first approach in all interactions.\n\nRequirements\n\n1- 2 years of experience in customer support, technical support, or a related role.\n\nStrong communication skills in English (verbal and written).\n\nEnergetic, proactive, and problem-solving mindset with a positive attitude.\n\nBasic knowledge of technology, trucking software, or ELD systems (training will be provided).\n\nPassion for helping customers and improving support experiences.\n\nAbility to multitask, stay organized, and work in a fast-paced environment.\n\nComfortable using CRM systems, digital tools, and support platforms.\n\nPreferred (but not required):\nPrior experience in customer support or technical support roles.\n\nFamiliarity with the trucking industry, ELD compliance, or logistics operations.\n\nBilingual skills (English/Punjabi) are a plus.\n\nJob Details:\n\nJob Type: Full-time, Remote\n\nTiming: 8:00 PM to 5:00 AM\n\nLocation: DHA Phase 6, Lahore, Pakistan\n\nAbout UsTekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. For over 12 years, weve been helping businesses across the USA, Europe, Asia, Australia, and the UAE drive digital transformation through smart software development, enterprise solutions, and remote team integration. Our expertise spans AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications.\nAs we continue to grow, we are expanding our support function to ensure our clients and partners receive world-class service.\nOriginally posted on Himalayas","description_format":"text","description_chars":2339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T02:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["seen:5","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/tekhqs-technical-support-executive","json_url":"https://alion.io/job/tekhqs-technical-support-executive.json","meta":{"generated_at":"2026-10-29T06:02:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4484229},"rest":"https://alion.io/mcp/rest/get_company?id=4484229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftekhqs-technical-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftekhqs-technical-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftekhqs-technical-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tekhqs-technical-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftekhqs-technical-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435980}},{"tool":"search_jobs","arguments":{"company":"tekhqs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435980},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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