{"id":2942111,"url":"https://alion.io/job/tekion-customer-support-engineer-i-crm","title":"Customer Support Engineer I (CRM)","company":{"id":804,"name":"Tekion","domain":"tekion.com","url":"https://alion.io/company/tekion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54500,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Machine Learning","optional":false},{"name":"MongoDB","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T12:32:43Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T21:06:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Tekion:\nPositively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.\nRequires experience in supporting CRM software.\nJob Summary\nWe're looking for enthusiastic people who love challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.\nRoles & Responsibilities\nTaking ownership of customer issues reported and seeing problems through to resolution\n\nResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issues\n\nFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams\n\nAbility to understand the application both functionally and technically\n\nRefer to internal databases or external resources to provide accurate tech solutions\n\nEnsure all issues are properly logged\n\nPrioritize and manage several open issues at one time\n\nPrepare accurate and timely reports\n\nDocument technical knowledge in the form of notes and manuals\n\nQualifications & Educational Requirements\n5+years of experience as an Application Support Engineer or Customer Support Engineer\n\nAt least 1-2 years in the automotive industry preferably supporting a DMS/CRM\n\nPrevious experience in application, production or product support\n\nAbility to learn and master employer-specific software\n\nComplex problem solving\n\nWritten and verbal communication skills\n\nAbility to diagnose & address application issues\n\nCandidate should be ready for rotational shift\n\nExperience in CRM in an automotive environment-preferred\n\nBasic understanding of IoT and software - preferred\n\nKnowledge of APIs and coding skills preferred.\n\nWorking knowledge of SQL, Mongo Databases & basic network configuration-desired\n\nSponsorship\nPlease note that visa sponsorship is not available for this position.\n\nPerks and Benefits\nCompetitive compensation and generous stock options\n\n100% employer-paid top-of-the-line medical, dental and vision coverage\n\nGreat benefits including unlimited PTO, parental leave and free snacks and beverages\n\nThe opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies\n\nBe part of an early stage, hyper-growth start-up with the opportunity to grow and prosper\n\nWork on the latest and coolest technologies - everything is home-grown and built ground-up\n\nA dynamic work environment with a strong sense of community and collaboration\n\nThe open and transparent culture that encourages innovation, rewards performance and discourages hierarchy\n\nExciting opportunities for career growth and development\n\nCurrent Tekion Employees - Please apply via Greenhouse Internal Job Board\nCurrent Tekion Employees: Please apply via the Internal Job Board in Ashby\nNote: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!\nTekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.\nFor more information on our privacy practices, please refer to our Applicant Privacy Notice here.","description_format":"text","description_chars":4693,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Stock options","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Software"],"lifecycle":[{"event":"open","at":"2026-10-20T17:37:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 8","filings_12m":16,"filings_prev_12m":9,"green_card_filings_12m":8,"median_offered_wage_usd":170833,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":5}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/tekion-customer-support-engineer-i-crm","json_url":"https://alion.io/job/tekion-customer-support-engineer-i-crm.json","meta":{"generated_at":"2026-10-21T22:27:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32034,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":804},"rest":"https://alion.io/mcp/rest/get_company?id=804"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftekion-customer-support-engineer-i-crm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftekion-customer-support-engineer-i-crm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftekion-customer-support-engineer-i-crm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tekion-customer-support-engineer-i-crm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftekion-customer-support-engineer-i-crm"}]}