{"id":3299859,"url":"https://alion.io/job/tekion-customer-value-architect-retail-crm-analytics","title":"Customer Value Architect (Retail, CRM, Fixed, Analytics)","company":{"id":804,"name":"Tekion","domain":"tekion.com","url":"https://alion.io/company/tekion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":78000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Looker","optional":false},{"name":"Machine Learning","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:36:04Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T10:29:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Tekion:\nPositively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.\n***Must have Automotive experience to qualify.\nSeeking candidates with knowledge in Automotive Retail, CRM Fixed and Analytics.\nJob Introduction:\nThe Customer Value Architect is a highly specialized customer-facing role within Tekion’s Customer Value Services organization, responsible for helping dealership customers realize measurable operational value from the Tekion platform. This role serves as a domain expert and consultative advisor, using deep dealership operations knowledge, platform expertise, and structured diagnostic methods to assess customer maturity, identify performance barriers, and develop actionable roadmaps that improve adoption, utilization, and business outcomes.\nThe Customer Value Architect partners closely with Customer Value Managers and customer stakeholders to translate platform data, workflow observations, and utilization patterns into clear recommendations aligned to dealership priorities. This role leads performance assessments using Tekion’s Dealer Maturity Model, supports value review discussions with evidence-based insights, facilitates workflow redesign and change management conversations, and contributes to scalable enablement programs and playbooks that expand the impact of the Customer Value organization.\nKey Roles and Responsibilities:\nConduct dealership performance assessments using the Dealer Maturity Model (DMM), identifying current maturity tier, operational gaps, adoption barriers, and opportunities to improve performance across relevant workflows and functions\n\nDevelop and own tier advancement plans for assigned accounts, translating DMM findings into prioritized customer roadmaps with clear milestones, actions, accountability, and measurable outcomes\n\nPartner closely with Customer Value Managers (CVMs) to integrate assessment findings, maturity insights, and recommended actions into Customer Value Plans and ongoing customer engagement strategies\n\nInterpret platform utilization data, workflow patterns, and relevant business indicators to diagnose root causes of underperformance and identify practical opportunities for operational improvement and value realization\n\nDocument and articulate account-level value realization evidence, connecting platform adoption and workflow changes to customer-relevant operational and performance outcomes\n\nApply a structured consultative discovery methodology to customer engagements, diagnosing business needs and operational blockers before prescribing solutions or recommendations\n\nTranslate platform functionality, adoption gaps, and process issues into the language of dealership operators, including dealer principals, general managers, controllers, and department leaders\n\nFacilitate high-stakes customer conversations such as value reviews, workflow redesign sessions, business process alignment discussions, and change management engagements requiring strong structure, credibility, and influence\n\nNavigate customer resistance or adoption challenges by identifying underlying concerns, diagnosing root causes, and adapting engagement strategies to improve alignment and progress\n\nServe as a subject matter expert on Tekion platform workflows, features, and operational use cases across applicable modules, maintaining current knowledge of product capabilities and customer impact\n\nAct as an escalation resource for complex product and workflow questions that exceed the depth of broader account-facing roles, providing domain-specific guidance in support of customer outcomes\n\nDesign and deliver scalable enablement programs, including group sessions, cohort-based learning, virtual clinics, workflow deep dives, and other forums that extend Customer Value Architect impact beyond one-to-one engagement\n\nContribute to the development and refinement of Customer Value Architect playbooks, diagnostic frameworks, methodologies, templates, and best practices based on field learnings and recurring customer patterns\n\nIdentify trends across accounts related to maturity progression, adoption barriers, workflow inefficiencies, and value realization challenges, and elevate insights to Customer Value leadership\n\nPartner cross-functionally with Customer Value Services, Product, Enablement, Support, and other stakeholders to improve customer guidance, strengthen operational consistency, and support scalable value delivery\n\nEnsure customer recommendations, engagement plans, and value realization strategies align with Tekion standards, customer business objectives, and the practical realities of dealership operations\n\nBasic Qualifications:\nBachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree\n\n5-8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role\n\nDirect experience in automotive dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for operational outcomes across multiple functions strongly preferred\n\nStrong knowledge of dealership workflows, performance drivers, and DMS platforms, with demonstrated fluency in dealership technology and operational processes\n\nExperience diagnosing operational issues, developing recommendations, and guiding stakeholders toward practical action plans and measurable improvement\n\nStrong consultative, discovery, facilitation, and stakeholder management skills, with the ability to engage credibly with dealership leaders and operators\n\nExperience interpreting utilization data, business performance indicators, or operational metrics to support customer recommendations and value realization discussions\n\nPrior experience with Tekion or a comparable DMS platform at an administrative, implementation, or power-user level strongly preferred\n\nExperience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment preferred\n\nFamiliarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI preferred\n\nStrong written and verbal communication skills, including the ability to prepare structured assessments, customer-facing recommendations, and value review content\n\nDemonstrated ability to operate independently, navigate ambiguity, and influence customer behavior in a fast-paced, evolving environment\n\nWillingness and ability to travel based on segment and customer engagement needs\n\nPerks & Benefits\nCompetitive compensation and generous stock options\n\n100% employer-paid top-of-the-line medical, dental and vision coverage\n\nGreat benefits including unlimited PTO, parental leave and free snacks and beverages\n\nThe opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies\n\nBe part of an early stage, hyper-growth start-up with the opportunity to grow and prosper\n\nWork on the latest and coolest technologies - everything is home-grown and built ground-up\n\nA dynamic work environment with a strong sense of community and collaboration\n\nThe open and transparent culture that encourages innovation, rewards performance and discourages hierarchy\n\nExciting opportunities for career growth and development\n\nCurrent Tekion Employees: Please apply via the Internal Job Board in Ashby.\nNote: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!\nTekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.\nFor more information on our privacy practices, please refer to our Applicant Privacy Notice here.\nImportant: Tekion will only contact candidates from an @ tekion.com email address or through our applicant tracking system (). We may also work with authorized recruiting partners from time to time. Tekion and its recruiting partners will never ask you to pay fees or send money for applications, interviews, training, or onboarding. 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