{"id":3702868,"url":"https://alion.io/job/tekion-saas-implementation-specialist-saas-experience-required","title":"SaaS Implementation Consultant (SaaS Experience Required)","company":{"id":804,"name":"Tekion","domain":"tekion.com","url":"https://alion.io/company/tekion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":76875,"max":128000,"currency":"USD","period":"year","gross":null,"usd_annual":128000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Jira","optional":false},{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:21:47Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T02:10:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Tekion:\nPositively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.\n Internal title for this role is Business Solutions Analyst I (SaaS)\nPlease note travel is up to 90%\n SaaS implementation experience is required.\nKey Role & Responsibilities:\nFacilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.\n\nProvide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.\n\nGuide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.\n\nObtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.\n\nIdentify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.\n\nManage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.\n\nSuccessfully complete an intensive 8-10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.\n\nNavigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.\n\nBuild and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.\n\nCollect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.\n\nRepresent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.\n\nAll other duties as assigned.\n\nBasic Qualifications\nMinimum 2-5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.\n\nA Bachelor's degree in business or related field is highly preferred.\n\nUnderstanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.\n\nDemonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.\n\nExperience working in an early-stage startup environment is a plus\n\nExceptional written and verbal communication skills, interacting with all levels of stakeholders\n\nEstablished ability to articulate technical jargon into consumable levels of understanding for adult learners\n\nAbility to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams\n\n3+ years in Project Management or Project Lead role is preferred\n\nTravel (flying) is up to 90%\n\nUS Employment Visa Sponsorship\nPlease note that visa sponsorship is not available for this position\n\nTravel\nThis is a remote role Candidates must travel up to90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation.\nPerks and Benefits\nCompetitive compensation and generous stock options\n\n100% employer-paid top-of-the-line medical, dental and vision coverage\n\nGreat benefits including unlimited PTO, parental leave and free snacks and beverages\n\nThe opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies\n\nBe part of an early stage, hyper-growth start-up with the opportunity to grow and prosper\n\nWork on the latest and coolest technologies - everything is home-grown and built ground-up\n\nA dynamic work environment with a strong sense of community and collaboration\n\nThe open and transparent culture that encourages innovation, rewards performance and discourages hierarchy\n\nExciting opportunities for career growth and development\n\nCurrent Tekion Employees: Please apply via the Internal Job Board in Ashby.\nNote: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!\nTekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.\nFor more information on our privacy practices, please refer to our Applicant Privacy Notice here.\nImportant: Tekion will only contact candidates from an @ tekion.com email address or through our applicant tracking system (). We may also work with authorized recruiting partners from time to time. Tekion and its recruiting partners will never ask you to pay fees or send money for applications, interviews, training, or onboarding. 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