{"id":3110915,"url":"https://alion.io/job/tekna-specialiste-support-technique-et-service-client","title":"Spécialiste support technique et service client","company":{"id":3859682,"name":"Tekna","domain":"tekna.com","url":"https://alion.io/company/tekna-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sherbrooke, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":195},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-31T02:37:30Z","board_verified":false,"closed_at":"2026-10-31T02:37:30Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Le ou la Spécialiste support technique et service client est un(e) technicien(ne) d’expérience dans le domaine industriel, qui aime travailler avec la clientèle, possède une solide expérience en dépannage et en mise en service. Cette personne assure le soutien technique, coordonne les services après-vente et prépare les soumissions pour les pièces de rechange et les services pour les systèmes de Tekna installés à l’échelle internationale. Elle joue un rôle de liaison entre la clientèle, les opérations et l’ingénierie afin d’assurer le bon fonctionnement des systèmes et la satisfaction de la clientèle. \n\nResponsabilités :\n\nFournir un soutien à la clientèle technique de première ligne pour le dépannage et la résolution de problèmes.\n\nAgir comme principal point de contact pour les demandes techniques, de service et de pièces de rechange.\n\nPréparer des soumissions pour les services et les pièces de rechange, tout en soutenant les activités de vente du marché secondaire.\n\nContribuer à la validation et aux essais des produits ainsi qu’aux activités de rétroaction.\n\nAméliorer les processus de soutien, de documentation, de gestion des connaissances et d’expérience client.\n\nÉlaborer et tenir à jour les procédures techniques, les guides de dépannage et la documentation de service.\n\nAnalyser les problèmes récurrents de la clientèle et cerner les occasions d’améliorer la fiabilité des produits et l’efficacité des services.\n\nDEC en Génie mécanique ou électrique, en maintenance industrielle, ou toute autre formation pertinente.\n\nDe 3 à 5 ans d’expérience en soutien technique, en service sur le terrain, en mise en service, en entretien ou dans un rôle technique en soutient à la clientèle.\n\nExpérience en dépannage d’équipements industriels.\n\nExpérience en coordination d’activités techniques auprès de multiples parties prenantes (un atout).\n\nExpérience en préparation de soumissions, de propositions de services ou de documentation technique destinée à la clientèle (un atout).\n\nMaîtrise professionnelle du français et de l’anglais pour assurer les communications avec nos clients internationaux.\n\nCapacité et volonté de voyager à l’étranger environ 15 à 30 % du temps afin de soutenir les installations et les activités de service à la clientèle.","description_format":"text","description_chars":2262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T20:36:30Z"},{"event":"close","at":"2026-10-31T02:37:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/tekna-specialiste-support-technique-et-service-client","json_url":"https://alion.io/job/tekna-specialiste-support-technique-et-service-client.json","meta":{"generated_at":"2026-11-04T22:28:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, 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