{"id":3214096,"url":"https://alion.io/job/teknikoz-cmdb-analyst-servicenow","title":"CMDB Analyst - ServiceNow","company":{"id":4444085,"name":"TEKNIKOZ","domain":"teknikoz.com","url":"https://alion.io/company/teknikoz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":65},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-24T17:34:06Z","employer_posted_date":null,"last_verified_at":"2026-10-24T17:34:06Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Experience: 7–8 Years Relevant\n\nLocation: Bangalore / Gurgaon\n\nWork Model: Hybrid\n\nShift: US Shift (6:30 PM – 3:00 AM IST) or Rotational 24x7\n\nPrimary Skills: ServiceNow CMDB, ITSM, Discovery, CSDM, Data Quality, Asset/Configuration Management\n\nRole Summary:\nManage, maintain, and improve the Configuration Management Database (CMDB). Focus on ensuring CI accuracy, completeness, relationships, reconciliation, and overall CMDB health while supporting ITSM and infrastructure operations. Requires strong hands-on experience with ServiceNow CMDB, configuration management processes, discovery/integration mechanisms, and data-quality governance.\n\nKey Responsibilities:\nMaintain and govern ServiceNow CMDB and Configuration Items across infrastructure and application environments.\nMonitor CMDB health: completeness, correctness, compliance, duplicates, stale CIs, orphaned records.\nPerform CI data analysis, cleansing, normalization, reconciliation, and remediation.\nIdentify and resolve issues: duplicate CIs, missing attributes, incorrect classifications, stale/retired CIs, missing/incorrect relationships.\nManage CI lifecycle from creation and discovery through modification and retirement.\nWork with infrastructure, application, cloud, network, security, and service-management teams to validate CI information.\nSupport ServiceNow Discovery, Service Mapping, integrations, imports, and other CMDB data sources.\nReview discovery failures and coordinate resolution of data-source and CI population issues.\nUnderstand and support Identification and Reconciliation Engine (IRE) rules.\nSupport alignment of CMDB structures with CSDM principles.\nEstablish and monitor CMDB data-quality dashboards, KPIs, and remediation activities.\nSupport impact analysis by ensuring accurate relationships among applications, servers, databases, network devices, cloud resources, and business services.\nParticipate in CMDB audits, governance reviews, and continuous-improvement initiatives.\nWork with Incident, Problem, Change, Asset, and Service Management teams to improve CMDB utilization.\nDocument CMDB processes, CI ownership, data standards, reconciliation rules, and operating procedures.\n\nRequired Technical Skills:\nStrong hands-on ServiceNow CMDB experience.\nGood understanding of Configuration Management and ITIL practices.\nKnowledge of ServiceNow Discovery, CMDB Health, IRE, CI Classes and Relationships, CSDM, Service Mapping concepts, Import Sets/Transform Maps, data reconciliation and normalization.\nUnderstanding of infrastructure components: Windows/Linux servers, databases, network devices, virtualization, cloud infrastructure (AWS/Azure/OCI), applications, and business services.\nAbility to analyze CMDB data using Excel, reporting tools, or ServiceNow reports/dashboards.\nBasic knowledge of REST APIs and integrations beneficial.","description_format":"text","description_chars":2836,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-24T20:09:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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Docs: https://alion.io/developers"}}