{"id":2541430,"url":"https://alion.io/job/teksynap-tier-iii-desktop-engineer","title":"Tier III Desktop Engineer","company":{"id":3119632,"name":"TekSynap","domain":"teksynap.com","url":"https://alion.io/company/teksynap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:44:47Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:21:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Responsibilities and Qualifications\nRESPONSIBILITIES\nServe as the primary Tier III escalation point for desktop, endpoint, and workstation-related incidents affecting USITC personnel.\nDevelop, maintain, test, and deploy standard desktop and laptop images supporting the USITC enterprise environment.\nManage release and deployment activities including operating system updates, software deployments, security patches, driver updates, firmware upgrades, and BIOS updates.\nAdminister and support Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, Microsoft Endpoint Manager, and related endpoint management solutions.\nPlan, coordinate, and execute monthly endpoint patching activities while maintaining compliance with USITC security requirements.\nMonitor patch compliance, endpoint health, device inventory, software versions, and deployment status across the enterprise.\nPackage, test, and deploy commercial off-the-shelf (COTS) software and internally approved applications.\nMaintain and support Windows 10 and Windows 11 operating systems, Active Directory, Group Policy, Exchange Online, Microsoft 365 applications, and endpoint security tools.\nPerform vulnerability remediation activities and partner closely with cybersecurity personnel to resolve endpoint findings and maintain compliance.\nSupport endpoint hardening efforts in accordance with federal security requirements and industry best practices.\nTroubleshoot complex operating system, hardware, software, authentication, printing, networking, and application issues.\nSupport ServiceNow incident, problem, request, change, and knowledge management processes.\nDevelop and maintain desktop engineering documentation, baseline configurations, operating procedures, and technical standards.\nProvide mentorship and technical guidance to Tier I and Tier II support personnel.\nSupport VIP personnel, executive leadership, and high-visibility users requiring advanced technical assistance.\nREQUIRED QUALIFICATIONS\nActive Secret Clearance.\nU.S. Citizenship.\nBachelor's degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted.\n5-8 years of enterprise desktop engineering or endpoint management experience.\nExperience supporting Windows desktop environments in a federal government or large enterprise environment.\nExperience administering MECM/SCCM, Intune, Active Directory, and Group Policy.\nExperience managing software deployments, endpoint patching, image development, and release management activities.\nExperience supporting Microsoft 365 technologies.\nStrong troubleshooting and analytical skills.\nDESIRED QUALIFICATIONS\nCompTIA Security+ CE (IAT Level II).\nMicrosoft Endpoint Administrator Associate.\nMicrosoft 365 Certified Administrator.\nITIL Foundation Certification.\nOverview\nTekSynap is seeking a Tier III Desktop Engineer to support the U.S. International Trade Commission (USITC) Information Technology Service Desk Support Services contract. This position serves as a senior technical resource responsible for desktop engineering, endpoint management, operating system deployment, software distribution, patch management, endpoint security, Microsoft 365 administration, and advanced technical escalations supporting USITC users and mission operations. The Tier III Desktop Engineer serves as the technical lead for endpoint lifecycle management and provides expertise across desktop infrastructure, workstation standards, release management, and enterprise client computing services.\nTekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.\nWe offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.\nVisit us at www.TekSynap.com.\nApply now to explore jobs with us!\nThe safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.\nBy applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond \"STOP\".\nAs part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.\nAdditional Job Information\nWORK ENVIRONMENT AND PHYSICAL DEMANDS\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nLocation: Washington, DC\nType of environment: Office\nNoise level: Low\nWork schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.\nAmount of Travel: less than 10%\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.\nThe employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.\nWORK AUTHORIZATION/SECURITY CLEARANCE\nUS Citizenship\nSecret clearance\nWAGE INFORMATION\nTarget salary range: $85,000.00 - $125,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.\nOTHER INFORMATION\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nTekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.\nMany positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.\nEQUAL EMPLOYMENT OPPORTUNITY\nIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.\nTekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact  for assistance.","description_format":"text","description_chars":8731,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-14T15:44:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/teksynap-tier-iii-desktop-engineer","json_url":"https://alion.io/job/teksynap-tier-iii-desktop-engineer.json","meta":{"generated_at":"2026-10-15T19:07:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29000,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3119632},"rest":"https://alion.io/mcp/rest/get_company?id=3119632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteksynap-tier-iii-desktop-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteksynap-tier-iii-desktop-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteksynap-tier-iii-desktop-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teksynap-tier-iii-desktop-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteksynap-tier-iii-desktop-engineer"}]}