{"id":3591959,"url":"https://alion.io/job/tekwissen-mac-support","title":"Mac Support","company":{"id":3800775,"name":"Tekwissen","domain":"tekwissen.com","url":"https://alion.io/company/tekwissen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-01T17:23:34Z","employer_posted_date":null,"last_verified_at":"2026-11-01T17:23:34Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Overview\n\nTekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.\n\nPosition: Mac Support\n\nLocation: Bangalore/Noida\n\nWork Type: Hybrid\n\nJob Type: Full Time\n\nJob Description\n\nSystems Engineer with experience managing a Mac presence in Enterprise environments. \nThis person will be responsible for maintaining compliance with published and in-house created STIGs, patching and health checks of the Mac environment, assisting senior engineers with maintenance and enhancement of a Managed Mac Environment and interfacing with Tier 2 technicians for escalated support cases. Along with assisting with the management of the Mac environment, the selected candidate will also be responsible for assisting with other engineering tasks in the department. \n\nResponsibilities\n\nUpdate, test and maintain compliance with Mac STIGs\nManage scripts, application packages and data services for Mac environmentAssist with managing patching process for Mac environment\nExtensive knowledge and certifications in Mac OS X Operating Systems\nActive Directory management\nLogin script creation and maintenance\nVirtual desktop management\nExperience with Mac enterprise management systems such as Jamf, Intune & WS One.\nJAMF Administrator Support including Server Management and Upgrades.\nIntune and/or Workspace One Administrator Support for Apple products\nExperience in JAMF Cloud (NOW/Pro) support and Maintenance.\nExperience in Intune and/or Workspace One for managing Apple Products.\nLead MaaS (Mac as a Service) delivery as the administrator/lead engineer.\nCreation, Support, Implementation, and distribution of Mac OSX Thin Image.\nKnowledge in Packaging for Mac using BASH Composer, X-Code, Terminal Packaging.\nHardware & Platform Independent Images using Mac Technology.\nJAMF (also Intune and/or Workspace One) Creation, Support & Implementation for Mac Thin Imaging.\nReplication of Distribution Points/SMB Shares.\nEnd to End Project Mac Management following the process starting with documentation (SOW) till the Product Delivery.\nRunning Reports using Custom Queries,\nShould have advanced understanding of Policy Management and Policy creation.\nDeveloped Custom Mac policies as per the client's requirement.\nRecommend driver management best practices.\nIncident Management, Tracking & Solution for any issues related to the Engineered Solution.\nDesigning & Implementing Enterprise Solutions for Enterprise Customers with Server Support.\nProvide recommendations for automation and modern endpoint management approaches.\nSound knowledge in Shell/Bash script to customize payloads in JAMF.\nKnowledge in Security Hardening of Mac Devices using JAMF (also Intune and/or Workspace One).\nKnowledge in Patch management for macOS and Applications (Including Third Party)\nExperience in Zero-Touch Deployment using JAMF (also Intune and/or Workspace One).\nExperience in Pre-Stage Enrollment using JAMF (also Intune and/or Workspace One).\nExcellent written and oral communication skills\nAbility to interface with all levels of management\nUnderstands and applies principles, concepts, theories, technologies and standards of professional field.\nDevelops and applies specialized knowledge within own discipline.\nDeepens knowledge through exposure to new assignments and continuous learning.\nGood working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.\nBuilds deeper understanding of processes, procedures, customers and organization.\nAssists program or process development and implementation.\nCoordinates activities and processes.\nApplies research, information gathering and analytical and interpretation skills to problems of diverse scope.\nDevelops solutions to a variety of problems of moderate complexity.\nWorks on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.\nRegularly exercises discretion and independent judgment on business matters.\nWorks under general direction.\n\nQualifications\n\n06-08 years of total experience with 5+ years of relevant experience or equivalent combination of education and work experience.\nDemonstrates an understanding of current scripting technologies and Mac Environment.Demonstrates advanced knowledge of managing JAMF Suite of applications.\nKnowledge on managing Mac using Intune/WS One will have added advantage.\nIn-depth knowledge of configuration management principles and best practices.\nAbility to identify, define, manage and control configuration.\n\nTekWissen® Group is an equal opportunity employer supporting workforce diversity","description_format":"text","description_chars":5110,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-01T20:09:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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