Staff AI Engineer, GenAI

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Job Description

Summary of Position

We are seeking an AI Engineer - Data & AI Platform to architect, build, and operationalize scalable generative AI and machine learning solutions across Snowflake, Databricks, and modern MLOps ecosystems. This role will partner with data scientists, ML engineers, and platform teams to design and deploy end-to-end AI/ML pipelines, advance AI integration, and ensure production-grade reliability for AI-driven products.

The ideal candidate has 8+ years of experience in AI/ML engineering, with deep expertise in generative AI deployment, API-based AI services, large-scale data processing, and AI lifecycle management. The AI Engineer will not only deliver hands-on technical solutions but also set technical direction, mentor other engineers, and drive innovation across Teladoc's AI platforms.

Essential Duties and Responsibilities

• Operationalize GenAI and LLM applications, leveraging RAG (retrieval-augmented generation), vector search, prompt engineering, agentic AI, and MCP (Model Context Protocol).

• Lead the design, development, and deployment of production-grade LLM and ML pipelines, including data transformation, feature engineering, training, tuning, and serving.

• Architect scalable data and AI workflows on Snowflake, Databricks, and Azure ML, integrating AI models with modern data lakehouse platforms.

• Build and maintain API-based AI services (FastAPI, Flask), enabling secure, performant, and reliable model access at scale.

• Define and implement CI/CD pipelines for GenAI and ML services, using GitHub Actions/Azure DevOps, MLFlow, and container orchestration (Kubernetes, Docker).

• Develop and enforce MLOps/LLMOps best practices, including experiment tracking, model versioning, observability, and governance.

• Mentor ML engineers and data scientists on engineering rigor, scalable design, and production-readiness.

• Partner with cross-functional teams to integrate AI services into products, ensuring security, compliance, and resilience in regulated healthcare environments.

• Troubleshoot production AI systems, analyzing inference latency, drift, and performance issues, and implementing preventive solutions.

• Document and communicate architecture patterns, operational standards, and AI development frameworks across the organization.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor's degree in Computer Science, Engineering, Machine Learning, or a related field; equivalent work experience is acceptable.

• 8+ years of experience in AI/ML engineering roles, with proven success in architecting and scaling production LLM/GenAI and ML systems.

• Experience deploying LLM and GenAI solutions including RAG, vector database integration, and agentic/tool-augmented LLM systems (LangChain, MCP, or similar frameworks)

• Experience with Snowflake or Databricks, using one or both as core platforms for data processing or AI/ML workloads.

• Proven track record in MLOps/LLMOps, including CI/CD pipeline automation, model serving, monitoring, and governance, using modern AI infrastructure tools such as Docker, Kubernetes, Azure ML, MLflow, and Terraform.

• Proficiency in Python and SQL, with experience processing high-volume datasets using big-data tools such as Spark or equivalent distributed systems.

• Ability to collaborate in cross-disciplinary teams (engineering, product, compliance, security) and deliver impact in regulated industries.

Bonus Qualifications

• Excellent communication skills to articulate complex GenAI/ML concepts to diverse audiences.

• Strong leadership and mentorship abilities, fostering technical growth across teams.

• Understanding of API-driven AI development, including Python-based API frameworks (FastAPI, Flask) or equivalent experience working with API development workflows.

• Certifications in Snowflake, Databricks, Azure ML, or AI/ML platforms preferred.

• Experience in healthcare AI applications and regulated AI deployment.

The base salary range for this position is $200,000 - $230,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.