{"id":1993930,"url":"https://alion.io/job/telamon-order-management-coordinator","title":"Order Management Coordinator","company":{"id":2417654,"name":"Telamon","domain":"telamon.com","url":"https://alion.io/company/telamon-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T14:45:03Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-12T15:55:22Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.\nThis work isn’t easy-and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us-inside our walls and out.\nAt Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.\nLearn more at telamon.com\nBenefits:\nTelamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:\nHealth & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP\nFinancial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)\nTime Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options\nCareer Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities\nAdditional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.\nNote: benefits eligibility may be based on employment status, tenure, location, or other factors\nClassification:\nNon-Exempt/ Hourly\nPay range:\n$19.50-$20/hr\nLocation:\n1000 E. 116th Street, Carmel, IN 46032\nSchedule:\nFlexible hours between 8:00 AM-6:00 PM. This is a hybrid role - remote on Tuesdays and Fridays, in-office Monday, Wednesday, and Thursday.\nJob Summary:\nThe Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers’ expectations.\nEssential Duties and Responsibilities:\nReceive customer orders via email or electronically.\n\nReview and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.\n\nInterface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC’s Planners, PM’s, contract managers, material managers, etc.\n\nProcess requests for defective replacements and good stock returns.\n\nWork with designated logistics teams to coordinate shipping/delivery of materials to customer locations.\n\nCoordinate with multiple internal departments to ensure customers’ needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.\n\nDaily review inventory and create shipments to strive for the best OTD performance.\n\nDetermine root cause for late delivery and lead improvements to resolve/prevent these causes.\n\nPrepare responses to requests for quotes based on customer’s needs.\n\nReview MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.\n\nCollaborate with IT to establish and maintain IT goals and objectives for business projects\n\nProvide backup support for other programs.\n\nManage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.\n\nOccasionally engage in conference calls with all departments including customers\n\nPrepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.\n\nManagerial Responsibility\nNo direct reports. \nTravel/Shift Requirements\nMinimal Travel Required\nPhysical Demands\nSitting: Frequently (up to 6-8 hours per day) - most work is done at a computer or desk.\n\nStanding/Walking: Occasionally - may need to move between departments or attend in-person meetings.\n\nLifting: Occasionally lifts office materials or small packages (generally less than 20 pounds).\n\nReaching/Handling: Frequently - using hands and arms to work on a computer, phone, and paperwork.\n\nTalking/Hearing: Frequently - required for phone calls, video meetings, and team/customer interactions.\n\nVision: Constant - required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).\n\nTyping/Keyboarding: Constant - data entry and email communication.\n\nSkills and Abilities Required\nAbility to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty\nAbility to communicate effectively and professionally with internal resources and customers\nAbility to escalate appropriately when needed \nHigh degree of accuracy and attention to detail\nProficiency with MS Office\nAbility to navigate within ERP accounting system is preferred, but not mandatory\nEducation and Experience Required\nHigh school diploma required; associate or bachelor’s degree preferred.\nMinimum 3 years of customer service experience \nTelecom industry experience preferred \nOracle Order Management experience preferred.\n#indsj\nTelamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. 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