{"id":2566757,"url":"https://alion.io/job/telamon-specialist-desktop-support","title":"Specialist, Desktop Support","company":{"id":2417654,"name":"Telamon","domain":"telamon.com","url":"https://alion.io/company/telamon-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":115000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T21:01:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T01:41:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.\nThis work isn’t easy-and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us-inside our walls and out.\nAt Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.\nLearn more at telamon.com\nBenefits:\nTelamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:\nHealth & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP\nFinancial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)\nTime Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options\nCareer Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities\nAdditional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.\nNote: benefits eligibility may be based on employment status, tenure, location, or other factors\nClassification:\nnon-exempt/hourly\nLocation:\n1000 E 116th Street\nCarmel, IN 46032\nSchedule:\n8 am to 5 pm, Monday-Friday, onsite daily\nJob Summary:\nThe Desktop Support Specialist is responsible for delivering end-user and organizational support. The role ensures all incidents are analyzed, resolved, and properly documented within target SLAs. This person will work with end users in varying mediums such as in person, over the phone, or via chat/email to resolve any technical issues that may be occurring. Complete end user hardware asset management including initial receiving, implementation, repair, and final destruction at the device’s end of life will be a part of day to day work. As a member of the service desk team, the primary objective is to provide amazing customer service while resolving issues in a timely manner.\nEssential Duties and Responsibilities\nTroubleshoots and resolves IT issues via phone, web, email and in-person channels\nProvides ownership of end user problems from the time of report until it is completely resolved with a goal of minimizing overall working time while providing a great experience to the user\nActively monitors ticket queues and ensures that all tickets are handled in accordance with our service delivery standards\nEscalates tickets proactively to process, system owners and management where necessary\nProceeds in all activities with high levels of customer service in mind: timely, accurate, pleasant, and helpful with great communication\nCommunicates regularly with employees to ensure that they understand how to access and request various IT services\nMaintains and demonstrates strong technical expertise in all relevant technologies\nEnsures normal day to day functionality of systems, networks and associated devices with minimal supervision from the appropriate owner/stakeholder\nComfortably interfaces with vendors on an as needed basis for support or project activities\nReceive, catalog, and pre-provision new hardware assets\nConfigure and fulfill hardware assets\nManage destruction or return of hardware assets at end of life \nAvailable for potential rotating after hours on-call services\nManagerial Responsibility\nThis position does not have direct reports.\nTravel/Shift Requirements\nMinimal travel may be required\nOccasional work after normal business hours on an as needed basis\nPhysical Demands\nAbility pick lift, package, and carry IT end user equipment (approximately 30 lbs.).\n\nSkills and Abilities Required\nKnowledge of Windows 10, Windows 11\nKnowledge of the Microsoft client-side suites\nUnderstanding of printers (network, local, label) - troubleshooting, installing, configuring\nUnderstanding of networking, DHCP, DNS, and Active Directory\nAbility to determine appropriate course of action for mid-level IT issues from end users\nPassion for customer service\nTeam player\nStrong organizational, troubleshooting, and time management skills.\nEducation and Experience Required\nHigh School Diploma required, additional relevant education/certs preferred\n1 year in a desktop support role or relevant experience.\nTelamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.","description_format":"text","description_chars":5750,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-14T22:03:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T04:41:26Z"},"pay":null,"html_url":"https://alion.io/job/telamon-specialist-desktop-support","json_url":"https://alion.io/job/telamon-specialist-desktop-support.json","meta":{"generated_at":"2026-10-15T04:41:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6860,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2417654},"rest":"https://alion.io/mcp/rest/get_company?id=2417654"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelamon-specialist-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelamon-specialist-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelamon-specialist-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telamon-specialist-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelamon-specialist-desktop-support"}]}