{"id":3182577,"url":"https://alion.io/job/telarus-customer-success-manager","title":"Customer Success Manager","company":{"id":1876895,"name":"Telarus","domain":"telarus.com","url":"https://alion.io/company/telarus-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-23T22:06:21Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T20:37:58Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Telarus is the leading global technology solutions distributor, committed to helping Technology Advisors, their customers, and suppliers source, purchase, and implement the right technology for the greatest impact.\nOverall Responsibility:\nResponsible for managingan assigned base of customers. The responsibility of the Customer Success Manager will be to contact these customers on a regular basis, build strong relationships, reduce attrition,\nhandle any customer issues or changes, look for and close upsell opportunities, and help increase the renewal levels of their services. The Customer Success Managerwill also be responsible for maintainingpositive relationships with their assigned partners as well as hitting all metrics and goals that are put in place by Telarus Management.\nKey areas of Responsibility:\nInteract with assigned customer base regularlyand create strong relationships\nAssess current services, determinecustomer satisfaction,and create plans for improvement\nAsk probing questions, assess customers’ needs,and recommend appropriate solutions\nResponsible for upselling customers, identifyingopportunities,and meeting sales goals\nTrain and educate customers on service options and carrier services.\nHandle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits, if needed.\nMaintain and update assigned Base through our Salesforce CRM\nActively manage portfolioto ensure retention and growth.\nManage, monitor, escalate, and drive to resolvecustomerserviceissues \nMonitor contract expirationdates and take a proactive role in contract renewals\nContinually self-educate and remain up to date on industry, services,and trends\nContact, build, and maintainworking relationships with supplier contacts \nTrain and keep up to date with emerging carrier products, services,and processes\nLog all activities, notes,and tasks in our Salesforce CRM\nCommunicate regularly with assigned partners and update them on activity and health of accounts.\nWork with internal resources to better understand assigned partners and resources available \nReportactivity and monitorprogress weekly, monthly, quarterly, and annually.\nMeet regularly with your supervisor to review overall goal achievement and address gaps.\nRequired Qualifications:\nMinimum of 2-3 yearsof experienceinTelecom, or2-3 years of combinedTelecom and IT Services\n\n1+ year(s)of experience in Consultative Sales and/or Account Management \nAdditional Skills and Qualifications:\nProven ability to build relationships with C-level and other stakeholders.\nSelf-motivated, independent, and results-driven with a track record of exceeding goals.\nStrong problem-solving, strategic thinking, and customer-focused solution development.\nExcellent verbal and written communication skills.\nSkilled at uncovering customer needs, identifying pain points, and creating opportunities.\nHighly organized, detail-oriented, and able to manage multiple priorities simultaneously.\nCollaborative team player with strong adaptability and a commitment to continuous learning.\nDemonstrates integrity, professionalism, empathy, and ethical customer engagement.\nExperience in Managed Cloud Services preferred.\nRegular, predictable, consistent attendance is required.","description_format":"text","description_chars":3234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous 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