{"id":1686532,"url":"https://alion.io/job/teldio-technical-support-specialist","title":"Technical Support Specialist","company":{"id":3809894,"name":"Teldio","domain":"teldio.com","url":"https://alion.io/company/teldio-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Bash","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-06-11T00:00:00Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-25T10:16:38Z","board_verified":true,"closed_at":null,"days_open":136,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":136},"description":"Technical Support Specialist\nTeldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software and hardware solutions that integrate two-way radios, video management systems (VMS), access control, and other physical security infrastructure.\nThis is not a call-center role - you’ll be hands-on with real-world systems, working closely with partners and customers to diagnose complex issues, provide expert guidance, and ensure smooth deployments and reliable performance. You will be working both independently and as part of a team to create a great experience for our customers.\nIf you thrive on solving problems, enjoy diving into diverse technologies, and take pride in helping customers succeed, this could be a great fit.\nWhat You Will Be Doing\nCustomer Support & Troubleshooting\nGuide partners, customers, and internal teams through technical software installs, upgrades, and issue resolution.\nUse diagnostic tools and your technical intuition to troubleshoot issues involving radios, VMS, access control, networks, and I/O systems.\nReproduce, document, and resolve technical issues efficiently while maintaining strong communication with stakeholders.\nMaintain detailed records of support interactions using company tools to ensure visibility and continuity across the team.\nWrite and maintain knowledge base articles and support documentation to reduce future escalations.\nCollaborate with Engineering to escalate and track product bugs or feature requests as needed.\nCross-Functional Collaboration\nSupport internal teams (Sales, Operations, QA) by providing technical insight and field feedback.\nHelp optimize deployment and support processes for efficiency and customer satisfaction.\nContribute to team initiatives that improve response times, product quality, and customer experience.\nWhat We’re Looking For\nRequired Traits and Skills\nStrong ownership mindset - you see problems through to resolution.\nExcellent troubleshooting and diagnostic skills across networking (LAN/WLAN, TCP/IP), I/O, serial comms, and systems integration.\nHigh comfort level with Linux environments and command-line tools.\nClear and professional communicator - able to adapt explanations for both technical and non-technical audiences.\nSelf-motivated and organized, with the ability to manage multiple priorities effectively.\nPreferred Experience\n2+ years in technical support or systems integration environments.\nExperience with physical security systems such as VMS, access control, or two-way radio networks is a strong asset.\nFamiliarity with writing or maintaining technical documentation.\nBonus: any experience with scripting (Bash, Python) or API integrations.\nRole Logistics\nOn-site position in Ottawa. Occasional travel may be required for customer deployments or training.\nPerks and Benefits\nComprehensive medical coverage\nFlexible work hours and PTO (vacation and sick days)\nA collaborative, tight-knit team solving meaningful technical problems\nOpportunities to work with innovative technologies across physical security, communications, and IoT\nPrincipals only - no agencies or recruiters.","description_format":"text","description_chars":3213,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","RF & Wireless Hardware","Security Services"],"lifecycle":[{"event":"open","at":"2026-10-02T10:29:09Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":136,"expected_fill_days":22,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/teldio-technical-support-specialist","json_url":"https://alion.io/job/teldio-technical-support-specialist.json","meta":{"generated_at":"2026-10-25T12:00:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3809894},"rest":"https://alion.io/mcp/rest/get_company?id=3809894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteldio-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteldio-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteldio-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teldio-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteldio-technical-support-specialist"}]}