{"id":3274015,"url":"https://alion.io/job/tele-centre-services-it-support-engineer-euc-level-1","title":"IT Support Engineer (EUC Level 1)","company":{"id":3806874,"name":"Tele-Centre Services","domain":"tele-centre.com","url":"https://alion.io/company/tele-centre-services","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2600,"max":3200,"currency":"SGD","period":"month","gross":true,"usd_annual":30048},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-26T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We are seeking service-oriented EUC Level 1 IT Support Engineers to provide daily IT support to end users. Responsibilities include troubleshooting, desktop and software support, Microsoft 365, IT asset management, and employee onboarding and offboarding.\nCandidates should be hands-on, enjoy resolving IT issues, and be comfortable working on-site with the IT team to ensure timely support.\n\nLocation: West Region / 5 days work week\n\nKey Responsibilities\n1. Service Desk and End-User Support\nResolve IT issues and requests within agreed service levels\n\nManage Active Directory (AD) accounts and basic troubleshooting\n\nSupport Microsoft 365, including password resets and quarantined emails and basic email troubleshooting\n\nInstall, configure and troubleshoot hardware and software remotely\n\nSet up and troubleshoot desktops, laptops, printers and peripherals\n\n2. Technical Troubleshooting and Incident Resolution\nDiagnose hardware, software, network and end-user computing issues\n\nResolve Level 1 issues, restore services and escalate complex cases to Level 2 support\n\nRestore desktop software to standard configurations after hardware repairs\n\nPerform basic telephony configuration and connectivity checks\n\nTroubleshoot meeting room projectors, audio and video conferencing equipment\n\n3. Hardware Replacement and On-Site Support\nReplace hardware and troubleshoot desktops, laptops and related equipment\n\nReplace faulty machines with spare equipment while awaiting vendor support\n\nAssist with configuration issues within the client’s IT environment\n\nCoordinate with service vendors and relevant technical teams for issues requiring specialised support\n\nProvide backup on-site support at the client’s other western-region site when require\n\n4. IT Asset and Inventory Management\nManage IT assets from ordering and receipt to tracking and disposal\n\nMaintain accurate inventory records of computers, peripherals and IT equipment\n\nProcess IT material requests (MR), including equipment purchases, renewals and related administration\n\nTrack IT equipment issuance, returns and replacements\n\n5. Employee Onboarding and Offboarding\nPrepare IT equipment and ensure IT readiness for new employees\n\nCollect and record IT assets returned by departing employees\n\nUpdate asset records and coordinate with relevant teams to complete onboarding and offboarding on time\n\n6. General IT Operations and Administrative Support\nPerform daily IT operations and ad hoc tasks as assigned\n\nMaintain incident records, document troubleshooting steps and update tickets\n\nFollow IT procedures, security policies and standard operating procedures\n\nSupport approved hardware and software within the agreed scope\n\nNon-standard software consultancy and rollout activities are excluded unless formally approved\n\nJob Requirements\nNitec/Higher Nitec in IT or an equivalent IT-related qualification\n\nPreferably 1 year of experience in IT helpdesk, desktop or end-user support. Fresh graduates are welcome to apply\n\nBasic knowledge of Active Directory, Microsoft 365, Windows OS, hardware, software installation and troubleshooting\n\nFamiliarity with ticketing systems, remote support, printer configuration and IT asset management is an advantage\n\nGood troubleshooting, problem-solving, communication and customer service skills\n\nAble to handle routine issues independently and escalate unresolved incidents\n\nAble to work on-site at the client’s premises at Pandan Crescent in the western region\n\nResponsible, service-oriented and a good team player\n\nSkills\nGraduate Recruitment, Service Desk Management, Resolving Product Problems, Pandas, Email Troubleshooting, Technical Troubleshooting, end-user computing, client websites, Desktop Support, Print Management, IT skills, Remote Troubleshooting, Windows OS, Preparing Accounts, Incident Handling, Customer Service","description_format":"text","description_chars":3826,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T12:28:00Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.509,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["seen:4","agency","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":30048,"is_top_pay":false},"html_url":"https://alion.io/job/tele-centre-services-it-support-engineer-euc-level-1","json_url":"https://alion.io/job/tele-centre-services-it-support-engineer-euc-level-1.json","meta":{"generated_at":"2026-10-30T17:45:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806874},"rest":"https://alion.io/mcp/rest/get_company?id=3806874"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftele-centre-services-it-support-engineer-euc-level-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftele-centre-services-it-support-engineer-euc-level-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftele-centre-services-it-support-engineer-euc-level-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tele-centre-services-it-support-engineer-euc-level-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftele-centre-services-it-support-engineer-euc-level-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3274015}},{"tool":"search_jobs","arguments":{"company":"tele-centre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3274015},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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