{"id":2363431,"url":"https://alion.io/job/tele2-iot-technical-support-specialist-latvia","title":"IoT Technical Support Specialist (Latvia)","company":{"id":56484,"name":"Tele2","domain":"tele2.com","url":"https://alion.io/company/tele2-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Grafana","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-12T10:36:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T05:11:22Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the job\nAs an IoT Technical Support Specialist, you will be at the heart of our global technical operations. You will act as the guardian of our service quality, proactively monitoring Tele2 IoT customer solutions, core services, and roaming network indicators to catch potential issues early.\nThis role is meant for you if you have:\nCompleted or actively pursuing a degree in Telecommunications, Computer Science, or a related technical field.\nAt least, 1 year or more of experience in a technical support or customer-facing role, where a background in telecom or IoT will be considered an advantage.\nExperience with network monitoring and troubleshooting tools such as Wireshark, Grafana, Osix, or Kalix.\nExperience working with ticketing systems as well as familiarity with incident severity frameworks.\nFluency in Latvian and English both spoken and written for daily communication with international customers, partners, and team members abroad.\nGood understanding of mobile networks architecture and their operating principles.\nGood customer service and communication skills combined with a high sense of responsibility and attention to detail.\nAbility to work independently and as part of a team while maintaining a self-motivated and proactive approach to tasks.\nGood time management skills to effectively handle multiple tasks or incidents simultaneously.\nFlexibility to adapt to evolving technologies, procedures, and customer needs.\n Why Tele2 IoT\nTele2 IoT has been recognized as one of the top 15 companies worldwide and one of the top 10 in Europe in this year’s Gartner Magic Quadrant for Managed IoT Connectivity Services Worldwide. \nOur mission to provide high quality connectivity to as many customers as possible in the world.\nOur team of professionals collaborates across several key departments including project management, product management, customer operations, sales, data excellence, and process management.\nInterest and application\nWould you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!\nPlease note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.\nWarmly welcome to submit your application! To ensure an inclusive and fair recruitment process, we focus on your experiences and skills. Therefore, Tele2 has chosen not to consider cover letters. Instead, we kindly ask you to answer the screening questions included in the application form.\nAs a step in the recruitment process, Tele2 performs a background check on final candidates.","description_format":"text","description_chars":2616,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Latvian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Latvia","iso":"LV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-12T16:14:36Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tele2-iot-technical-support-specialist-latvia","json_url":"https://alion.io/job/tele2-iot-technical-support-specialist-latvia.json","meta":{"generated_at":"2026-10-21T05:41:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8354,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56484},"rest":"https://alion.io/mcp/rest/get_company?id=56484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftele2-iot-technical-support-specialist-latvia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftele2-iot-technical-support-specialist-latvia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftele2-iot-technical-support-specialist-latvia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tele2-iot-technical-support-specialist-latvia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftele2-iot-technical-support-specialist-latvia"}]}