{"id":1443543,"url":"https://alion.io/job/telecloud-customer-success-manager","title":"Customer Success Manager","company":{"id":1883465,"name":"TeleCloud","domain":"telecloud.net","url":"https://alion.io/company/telecloud","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morristown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-29T05:44:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T05:09:46Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Position Overview\nCustomer Success Manager\nTelecom / UCaaS Industry Experience Required\nMorristown, NJ | Hybrid: 3 days in office\n$75K-$90K base + OTE up to $125K\nFull-Time | Monday-Friday\nImportant: Direct Telecom or UCaaS Industry Experience Is Required\nPlease apply only if you have direct professional experience working in the telecommunications, UCaaS, or VoIP industry. TeleCloud is specifically seeking candidates who already understand the telecom and cloud communications landscape. Experience in general customer success, account management, IT, SaaS, or other technology industries does not meet this requirement on its own.\nCandidates without direct telecom and/or UCaaS industry experience will not be considered.\nBuild Relationships. Solve Problems. Drive Growth.\nTeleCloud is an established provider of cloud voice and communications solutions, with more than 40 years of experience helping businesses stay connected. Today, more than 15,000 users across 1,000 businesses rely on our platform and services. We're a close-knit team of about 20 people, so your contributions are visible, your client relationships matter, and your work directly influences customer satisfaction and company growth.\nAbout the Role\nWe're looking for a Customer Success Manager with an established background in telecom, UCaaS, or VoIP who can confidently manage customer relationships, navigate communications solutions, resolve service concerns, and identify opportunities to grow existing accounts.\nYou'll serve as a trusted partner to a portfolio of small and midsize business (SMB) clients, helping them get the most from their communications services while identifying opportunities to improve solutions, optimize costs, and expand their services. This is a hands-on, relationship-driven role that combines account management, customer support, technical problem-solving, and consultative sales.\nWhat You'll Do\nManage and strengthen relationships across a portfolio of SMB telecom and communications clients through proactive outreach and ongoing account support.\nServe as a primary point of contact for customer questions, service needs, renewals, and escalations.\nSupport customers with UCaaS, VoIP, cloud phone systems, telecommunications, internet, and related communications services, including moves, adds, and changes.\nReview telecom invoices and service configurations to identify cost savings, service improvements, and optimization opportunities.\nConduct Quarterly Business Reviews (QBRs) with key accounts.\nIdentify and develop upsell and cross-sell opportunities, including presenting quotes, pricing, and renewal options.\nPartner with Sales and Service teams on proposals, contract renewals, and customer solutions.\nTroubleshoot basic technical issues and coordinate escalations for more complex challenges.\nMaintain accurate account records, customer interactions, and follow-up activities in HubSpot CRM.\nDevelop and deliver customer training, webinars, and educational resources.\nWhat You Bring: Required Qualifications\nDirect professional experience in telecommunications, UCaaS, and/or VoIP is mandatory. Candidates from unrelated industries will not be considered, regardless of their general customer success or account management experience.\n3-5 years of experience in customer success, account management, sales, or a related client-facing role within the telecom, UCaaS, or VoIP industry.\nWorking knowledge of telecom and cloud communications products and services, such as VoIP, hosted phone systems, UCaaS, telecom services, or business internet.\nExperience managing a portfolio of SMB accounts; experience with 100+ accounts is strongly preferred.\nExperience identifying upsell and cross-sell opportunities, discussing service options, and supporting renewals.\nStrong customer relationship management, communication, organization, and follow-through skills.\nTechnical aptitude and the ability to communicate service issues and solutions clearly to customers.\nCRM experience required; HubSpot experience is a plus.\nBachelor's degree preferred but not required.\nAbility to work from our Morristown, NJ office three days per week.\nWhat We Offer\n$75K-$90K base salary + OTE up to $125K\nAnnual learning and professional development stipend\nHealth, dental, and vision insurance with company contribution\n401(k) with company match\nGenerous PTO\nCompany-sponsored short-term disability and life insurance\nThe opportunity to make a visible impact at a growing company\nWhy TeleCloud?\nAt TeleCloud, technology may live in the cloud, but our people keep their feet on the ground. We're collaborative, customer-focused, and committed to delivering excellent service while building lasting client relationships. If you already have experience in telecommunications, UCaaS, or VoIP and enjoy combining customer success, technical problem-solving, and account growth, we'd love to hear from you.\nTeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.\nPay Range\nUSD $75,000.00 - USD $90,000.00 /Yr.","description_format":"text","description_chars":5194,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-29T05:44:06Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.797,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/telecloud-customer-success-manager","json_url":"https://alion.io/job/telecloud-customer-success-manager.json","meta":{"generated_at":"2026-10-17T05:24:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1883465},"rest":"https://alion.io/mcp/rest/get_company?id=1883465"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelecloud-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelecloud-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelecloud-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telecloud-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelecloud-customer-success-manager"}]}