{"id":4080257,"url":"https://alion.io/job/telecom-acquisitions-customer-service-advisor","title":"Customer Service Advisor","company":{"id":4372509,"name":"TELECOM ACQUISITIONS","domain":"telecomacquisitions.co.uk","url":"https://alion.io/company/telecom-acquisitions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Horsham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26500,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":35202},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T14:17:38Z","employer_posted_date":null,"last_verified_at":"2026-11-11T14:17:38Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Advisor\nLocation: Horsham\nEmployment Type: Permanent, or Rolling Contract\nSalary: up to £26,500 \nHours: 40 hours per week. Core working hours Monday-Friday 8:30am and 5:30pm, with occasional Saturday working required (9:00am-1:00pm) min 1 shift per month\n\nAbout the role\nAs a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence, clarity, and care.\nThis is more than just a call centre role, it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.\n\nWhat you will be doing\n· Handling inbound calls from customers with professionalism and empathy.\n· Resolving billing queries and explaining charges clearly and accurately.\n· Manage overflow calls from the 1st Line Technical Support team, ensuring customers receive timely assistance and support.\n· Provide expert guidance and respond to a wide range of customer enquiries relating to products, services, packages, and account information.\n· Resolve customer complaints efficiently and sensitively, striving to achieve first-contact resolution wherever possible.\n· Accurately record all customer interactions, actions, and outcomes within the CRM system.\n· Liaise with internal departments to escalate, investigate, and resolve more complex customer issues.\n· Contributing to service improvement by sharing customer feedback and insights with relevant teams.\n\nWhat we are looking for\n· A confident and engaging communicator who enjoys building relationships and speaking with customers over the phone.\n· Previous experience in a customer service or contact centre environment (telecoms a plus!)\n· Strong problem-solving skills and the ability to perform effectively in a fast-paced environment.\n· Excellent written and verbal communication skills, with strong attention to detail and a focus on accuracy and quality.\n· Technically confident and quick to learn, with the ability to effectively navigate multiple systems, tools, and processes in a fast-paced environment. \n· A supportive and dependable team player who takes initiative, embraces new challenges, and contributes positively to team success. \n· Passionate about delivering exceptional customer experiences and committed to continuously improving performance and service quality.\n\nBenefits\n50% off Home Telecom broadband after probation – completely FREE after 2 years.\n25 days holiday, rising to 30 days with service + bank holidays + your birthday off.\nComplementary fresh fruit and breakfast bar.\nLocal company discounts in Horsham.\nSalary sacrifice pension scheme.\nBuy and sell holiday scheme.\nFriday fridge (end-of-week treats).\nRegular company events: summer party, Christmas party, sports day & more.\n£500 refer a friend.\n£250 bright ideas scheme.\nAviva Health Care – 24/7 Doctor, counselling & bereavement counselling.\nParking available free / discounted options.\nFree eye care vouchers.\nDeath in service cover.\n\nReady to Join Us?\nIf you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you.","description_format":"text","description_chars":3297,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-11-11T16:50:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-11T20:08:45Z"},"pay":{"stated_usd_annual":35202,"is_top_pay":false},"html_url":"https://alion.io/job/telecom-acquisitions-customer-service-advisor","json_url":"https://alion.io/job/telecom-acquisitions-customer-service-advisor.json","meta":{"generated_at":"2026-11-11T20:08:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372509},"rest":"https://alion.io/mcp/rest/get_company?id=4372509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelecom-acquisitions-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelecom-acquisitions-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelecom-acquisitions-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telecom-acquisitions-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelecom-acquisitions-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4080257}},{"tool":"search_jobs","arguments":{"company":"telecomacquisitions.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4080257},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}