{"id":3963330,"url":"https://alion.io/job/teledyne-flir-customer-service-engineer","title":"Customer Service Engineer","company":{"id":176498,"name":"Teledyne FLIR","domain":"flir.com","url":"https://alion.io/company/teledyne-flir","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":87,"ghost_share":0,"stale_share":0.494,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Renfrew, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe InDesign","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-09T12:50:39Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T22:51:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be visionary\nTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.\nWe are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.\nJob Description\nTeledyne Gas & Flame Detection uses its global capability, manufacturing excellence and custom engineering to provide end-to-end gas and flame detection solutions for a wide range of hazards worldwide. With an industry-leading, comprehensive portfolio of products and services, our commitment to cross-platform integration provides protection for today and confidence for tomorrow. Our products are sold through a world class system of knowledgeable distributors, manufacturers' representatives and sales subsidiaries. Our customer commitment does not stop at product delivery but encompasses ongoing services. From custom-designed solutions to unmatched technical support, our gas and flame detection solutions are backed by expert judgment and premier technology that you can trust.\nWe are on the lookout for a Customer Service Engineer who is not only passionate about delivering outstanding service but also brings a solid technical foundation, particularly in gas detection. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas instruments.\nWhat You'll Do:\nDeliver top-tier technical support through phone, email, and other channels. \nEfficiently diagnose and resolve customer issues, ensuring a high satisfaction level. \nWork collaboratively across teams to streamline customer issue resolution. \nAccurately document interactions and maintain detailed customer records. \nConduct on-site customer training, with travel up to 30%. \nAudit authorized Teledyne GMI Service Centres to uphold our standards. \nProvide comprehensive training on product usage, maintenance, and servicing. \nTake on additional responsibilities as directed by management. \nWhat We're Looking For:\nA degree in Engineering/Electronics or equivalent. \nExtensive experience working in gas detection or electronic instrumentation. \nDemonstrated ability in supporting software applications and understanding engineering processes. \nExceptional communication and presentation skills. \nProven ability to manage multiple tasks and prioritize effectively. \nPrevious experience in customer support roles. \nWillingness to travel internationally and domestically, with up to 30% travel. \nFluency in English; additional languages are a plus. \nHigh proficiency in IT, especially Microsoft Excel and Adobe InDesign. \nFlexibility to occasionally work late afternoons to support American customers. \nRange of benefits include:\nSalary sacrifice-led pension plan that matches employee contributions up to 7%.\nFree life assurance cover at the value of four times basic annual salary.\n25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year).\nInternal reward and recognition scheme linked to internal benefits platform.\nEmployee Assistance Programme.\nComprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).\nCompetitive employee discounts platform that provides employees with discounts with leading brands/retailers.\nCycle to Work scheme.\nEnhanced family-friendly benefits.\nCompany sick pay.\nTeledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. 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