{"id":3315860,"url":"https://alion.io/job/teledyne-flir-customer-service-representative-7","title":"Customer Service Representative","company":{"id":176498,"name":"Teledyne FLIR","domain":"flir.com","url":"https://alion.io/company/teledyne-flir","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":80,"ghost_share":0,"stale_share":0.488,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tracy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":44500,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":44500},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-25T00:00:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-30T19:15:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Be visionary\nTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.\nWe are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.\nJob Description\nServes as a primary customer contact and supports the commercial order cycle from inquiry and quotation through order entry, delivery follow-up, and export documentation. The role requires responsive communication, accurate records, and effective coordination with internal departments.\nKey Responsibilities\nRespond to customer inquiries and provide clear updates on quotations, orders, delivery schedules, changes, and product availability.\nPrepare quotations and coordinate required pricing, lead-time, technical, and commercial inputs.\nReview, enter, and maintain customer orders in the MRP/ERP system, including approved changes and supporting documentation.\nCoordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve order, scheduling, shipment, invoicing, and documentation issues.\nSupport export-controlled orders by collecting required customer documents and preparing information for export-license requests in accordance with company procedures.\nMaintain accurate and organized records for quotations, orders, customer communications, and export-support documentation.\nSupport reporting, audits, process improvements, and other department needs as assigned.\nCritical Requirements\nHigh school diploma or GED required; associate or bachelor’s degree in Business, Communications, Supply Chain, or a related field preferred.\nAt least 1-2 years of customer service, sales support, order management, or related administrative experience.\nStrong written and verbal communication skills with a professional, customer-focused approach.\nExcellent organization, follow-through, accuracy, and attention to detail.\nAbility to manage multiple priorities and coordinate effectively across departments.\nProficiency with Microsoft Office, particularly Outlook, Word, and Excel.\nAbility to learn and use MRP/ERP and other business systems.\nAbility to review purchase orders, pricing, specifications, and customer requirements.\nU.S. Person required\nMust be at least 21 years old\nAble to pass the ATF background check\nDesired Qualifications\nExperience in manufacturing, aerospace, defense, or another regulated environment.\nExperience with quotation preparation, sales order entry, document control, or export-support documentation.\nWorking knowledge of Excel filters, formulas, and pivot tables.\nExperience handling confidential customer, pricing, order, or compliance information.\nWork Expectations\nAbility to work collaboratively in an office and manufacturing-support environment.\nAbility to work additional hours when required by business needs.\nMust protect confidential and commercially sensitive information.\nIn our efforts to maintain a safe and drug-free workplace, Teledyne RISI requires that candidates complete a satisfactory background check and pass a drug screen prior to employment.\nDue to the type of work at the facility and certain access restrictions, successful applicants must be a \"US Person\" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).\nSalary Range:\n$44,500.00-$59,300.000The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.\nTeledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.\nTeledyne is an Equal Opportunity Employer. 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