{"id":3423170,"url":"https://alion.io/job/teledyne-flir-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":176498,"name":"Teledyne FLIR","domain":"flir.com","url":"https://alion.io/company/teledyne-flir","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":78,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heidelberg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-28T21:31:53Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T19:26:46Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Be visionary\nTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.\nWe are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.\nJob Description\nAbout Teledyne IT Shared Services:\nTeledyne IT Shared Services (ITSS) is the global information technology organisation within Teledyne Technologies that provides centralised, enterprise-wide IT support, infrastructure services, and application management across Teledyne’s worldwide businesses.\nITSS operates as a shared, centralised function supporting Teledyne employees and business units across the Americas, Europe, and Asia-Pacific regions. This includes the delivery of end-user support, service desk operations, systems administration, infrastructure management, and enterprise application support\nAs a global function, Teledyne ITSS works closely with business units to provide consistent, secure, and scalable IT capabilities, ensuring operational reliability and alignment with Teledyne’s technology standards across the enterprise.\nAbout the Business Unit Teledyne LeCroy:\nTeledyne LeCroy develops, manufactures, and distributes innovative measurement instruments for the rapid acquisition, analysis, and verification of complex electronic signals. In addition to its headquarters in Chestnut Ridge, New York, Teledyne LeCroy operates sales, service, and development locations across the United States, Europe, and Asia.\nTeledyne ITSS is looking for committed IT Support Engineer to join our team at the Heidelberg office, playing a crucial role within our global organization. This position is tailored for someone eager to provide exceptional on-site IT support to our 150+ strong workforce in Germany, Italy, Switzerland and remote contractor in Asia\nAs a vital part of the IT Shared Services (ITSS) division, you'll collaborate closely with Teledyne ITSS employees across various departments, ensuring seamless IT operations. Your responsibilities will encompass administering Windows desktops, offering on-site and remote operational support.\nIT Support Engineer: refers to multiple proficiencies, such as but not limited to:\nEnd users and their equipment. For example, PC’s and Laptops running a Microsoft Windows environment.\nPrinter installation, networking, configuration, and troubleshooting.\nAn array of Microsoft applications such as Office, Visio, Project etc.\nEnsure compliance of and react to information from Enterprise Anti-Virus and other security tools. \nMobiles phones (iPhone & Android)\nLiaising with hardware and software vendors.\nSupport and maintenance of conference room equipment such as video conferencing systems, conference phones etc. \nTroubleshooting issues that the IT Service Desk have not been able to resolve remotely.\nActing as a “point of contact” for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the flight responding to requests from multiple angles and subsequently prioritizing workload to achieve the required outcome.\nRemote IT support for travelling users; usually delivered using remote tools such as TeamViewer or Teams.\nMaintain the outlying comms racks throughout the facility. For example, patching wall ports within comms racks.\nPlacing hardware orders.\nThe position will be responsible for interfacing directly with the Teledyne employees who have IT problems. This will be done in person, via phone and various forms of written communication (e.g. email, ticketing system and instant messaging).\nMonitoring backups and restores.\nMaintain the onsite server room in line with enterprise standards.\nSupport compliance initiatives such as SOX. You will be responsible for SOX auditing your assigned sites on a monthly, quarterly, and bi-annual basis.\nProject Work:\nPeriodically project work will be assigned in parallel to day-to-day support responsibilities. Typical projects could include technology refresh tasks such as replacing aging IT equipment, system implementation(s) such as upgrades and/or deployment of new software packages. Other such projects might include facility relocations and supporting of domain migrations, acquisitions, business specific projects etc\nWork location:\nThe primary workplace is the Heidelberg facility, serving 50+ users. This role necessitates full-time office presence.\nTravels:\n15% travel may take place, visiting other remote locations in Germany and Italy. Estimated approximately 6 trips per year. All travel expenses will be met by Teledyne. \nQualifications:\nComputer related Degree/Diploma/Microsoft or any IT Professional Certification and or equivalent work experience.\nCompetencies & Skills:\nGeneral:Exceptional analytical and methodical troubleshooting abilities.\nMandatory Proficient in German and English both verbal and written communication.\nAdvantageous Italian verbal & written, but not essentials\n\nAt least 5 years IT support experience.\nA solid and robust understanding of the Microsoft Windows operating system. Including how to manage and maintain computers attached to an Enterprise domain.\nProficient in hardware and software troubleshooting, root-cause analysis, and issue resolution.\nExceptional customer service orientation\n Desirable:\nUnderstanding or experience with a larger IT Enterprise setup.\nExperience of supporting a manufacturing business and the concepts associated with that\nExperience with SAP (user level)\nExperience using the ServiceNOW platform (or other similar incident management system)\nHigh-level understanding of the ITIL Framework concept\nSelf-motivated and direct with a strong work ethic\nTeledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.\n.","description_format":"text","description_chars":6356,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":true},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["C4ISR","Defense Manufacturing","Video Surveillance","Machine Vision & 3D Cameras"],"lifecycle":[{"event":"open","at":"2026-10-28T21:31:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":53,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/teledyne-flir-senior-it-support-engineer","json_url":"https://alion.io/job/teledyne-flir-senior-it-support-engineer.json","meta":{"generated_at":"2026-11-02T23:00:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176498},"rest":"https://alion.io/mcp/rest/get_company?id=176498"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteledyne-flir-senior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteledyne-flir-senior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteledyne-flir-senior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teledyne-flir-senior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteledyne-flir-senior-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3423170}},{"tool":"search_jobs","arguments":{"company":"flir.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3423170},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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