{"id":3372070,"url":"https://alion.io/job/telefonica-tech-deskside-support-engineer","title":"Deskside Support Engineer","company":{"id":53683,"name":"Telefónica Tech","domain":"telefonicatech.com","url":"https://alion.io/company/telefonica-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-27T09:26:42Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T12:44:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.\nWe serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.\nThe Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.\nValues: Open, Trusted and Bold\nTrusted Partners:\n· Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner\n· HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year\n· Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio\n· Fortinet: Elite VIP Program - one of only 2 in the UK\n· AWS: Advanced Solution & Managed Service Provider Program\n Main purpose of the job: To provide deskside technical support and advisory service of End User Compute (EUC) devices, including resolving and enabling the resolution of incidents, problems, requests, and deploying new hardware and associated software.\nMain Duties and Responsibilities: Essential duties may include, but are not limited to, the following:\nAct as 2nd Line support for all EUC technical incidents through to resolution at deskside. \nCreate knowledgebase articles where repeated incidents are logged to assist Service Desk \nAnalysts to increase 1st time Fix \nProactive in providing solutions to common incidents to reduce call volumes \nResolve requests, incidents, problems and major incidents assigned to the EUC team within service level agreements \nTo log and follow up issues that have been raised with 3rd party support teams where appropriate \nSupport, manage, optimise and maintain the configuration and installation of Desktops, Laptops and hardware replacements\nComply with Desktop Good Working Best Practices & defined Quality management processes \nParticipating in a shift rota, supporting 24/7\n Skills and Experience\nKnowledge and experience on windows operating systems \nExperience on EUC tools, remote support tools, Microsoft Office and Outlook \nExperience on peripheral devices support (printers, scanners etc) \nAwareness & understanding of Microsoft Active Directory (AD) & Group Policy \nAwareness of ITIL process of Incident, Change, Problem, Service Request and related activities \nDesirable skills\nCertification in Microsoft Technologies \nExperience with Service management, ServiceNow \nKnowledgeable in AD \nExperience supporting Lenovo, HP and Mac devices and tablets \nDriving licence & access to a vehicle SAN technologies, Converged Infrastructure etc.\n Must have right to live and work in the UK\nDue to the location of the customer site it would be advantageous to have your own vehicle.\nThis role does have a shift rota, supporting 24/7 (4 on 4 off) \nAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. 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