{"id":1540177,"url":"https://alion.io/job/telefonica-tech-on-site-support-engineer","title":"On-site Support Engineer","company":{"id":53683,"name":"Telefónica Tech","domain":"telefonicatech.com","url":"https://alion.io/company/telefonica-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":42},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-30T08:33:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-30T21:00:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.\nIn the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.\nWe live by our values by being open, trusted and bold. Open to new ideas and ways of doing things. Trusted by our employees, customers and partners. Bold in our decisions and actions.\nA few of our Partners & Accreditations:\nOne of Microsoft UK&I’s top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle Partner working closely across and with Microsoft globally.\nHPE Platinum Partner and pleased to have received the HPE FY23 UK&I Solution Provider of the Year award.\nPart of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK.\nAWS Advanced Solution provider program and Managed Service Provider program.\n Are you an experienced IT Support Engineer who enjoys being hands-on, solving technical issues and delivering a first-class customer experience?\nWe’re looking for an On-Site Support Engineer to join our On-Site Tech Services team within Telefónica Tech’s Shared Managed Services Practice, providing dedicated Audio Visual and Network support to a prestigious client.\nThis is a great opportunity for someone who thrives in a customer-facing environment and enjoys working across a variety of technologies, from meeting room AV and Wi-Fi infrastructure to network connectivity and on-site equipment.\nWhat you’ll be doing\nAs an On-Site Support Engineer, you’ll act as a key point of contact for the customer, providing high-quality technical support and ensuring incidents and requests are managed effectively within agreed SLAs.\nYour responsibilities will include:\nProviding hands-on on-site technical support and troubleshooting\nSupporting Audio Visual equipment across meeting rooms and boardrooms\nTroubleshooting Wi-Fi infrastructure and connectivity issues\nSupporting desk, wall, floor and WAP ceiling network ports\nCarrying out equipment room patching for access switches\nSupporting shared printers, room booking tablets and digital signage\nCompleting daily checks, management and monitoring of on-site equipment\nDiagnosing and resolving technical issues, working with off-site support teams where required\nEscalating incidents appropriately and assisting with on-site diagnostics\nLogging and triaging tickets with third-party vendors\nAssisting with the installation and support of network equipment at customer sites\nMaintaining accurate documentation and delivering service within agreed timescales. \n What we’re looking for\nYou’ll have:\nPrevious experience working as an on-site IT Engineer within a customer-facing environment\nExperience supporting and troubleshooting large-scale Wi-Fi infrastructure\nExperience supporting AV equipment within meeting rooms and boardrooms\nKnowledge and experience of ITIL practices and service management processes\nStrong troubleshooting and problem-solving skills\nA customer-focused approach with the ability to take ownership of technical issues.\nIt would be great if you also have\nExperience delivering executive-level or white-glove IT support\nExperience using ticketing platforms such as ServiceNow\nA basic understanding of network patching, Wi-Fi infrastructure and switch connectivity\nExperience working with third-party vendors and support partners. \nThe important details\nOn-site: This is a fully on-site position, 5 days per week, with occasional travel to other sites potentially required.\nSecurity clearance: You’ll need to meet the required security vetting criteria. Any offer will be conditional upon successfully passing BPSS and SC Clearance.\n At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.\nBe yourself with us, and feel that you belong.\nWe welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.\nWe are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.\nWe don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.","description_format":"text","description_chars":5918,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T21:00:50Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":79,"reasons":["conf:6","win:early"],"computed_at":"2026-10-01T03:32:10Z"},"pay":null,"html_url":"https://alion.io/job/telefonica-tech-on-site-support-engineer","json_url":"https://alion.io/job/telefonica-tech-on-site-support-engineer.json","meta":{"generated_at":"2026-10-01T03:32:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3030,"day_limit":5000,"remaining_today":1970,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}