{"id":3372069,"url":"https://alion.io/job/telefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2","title":"Senior Dynamics365 Support Engineer- Customer Engagement","company":{"id":53683,"name":"Telefónica Tech","domain":"telefonicatech.com","url":"https://alion.io/company/telefonica-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false}],"status":"live","first_seen_at":"2026-10-27T09:40:44Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T07:22:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.\nWe serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.\nThe Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.\nValues: Open, Trusted and Bold\nTrusted Partners:\nMicrosoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner\nHPE: Platinum Partner - FY23 UK&I Solution Provider of the Year\nPalo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio\nFortinet: Elite VIP Program - one of only 2 in the UK\nAWS: Advanced Solution & Managed Service Provider Program\n Role:\nAs a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers. Specialising in D365 Customer Engagement (CE) and the associated suite of integrated CRM related applications, you will focus on delivering support, solutions and initiatives to a customer base that has a wide and varied range of D365 solutions to engage with.\nResponsibilities:\nProvide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.\nAnalyse issues, troubleshoot problems, and define solutions that best meet customer requirements and business objectives.\nIdentify, diagnose, and resolve D365 CE issues in collaboration with internal teams, peers, and Microsoft support.\nAct as a subject matter expert by providing guidance to colleagues on best practices, capabilities, and functionalities within the D365 CE ecosystem and Power Platform.\nWork closely with customers and internal stakeholders to understand business processes and recommend system enhancements or modifications to improve efficiency and effectiveness.\nParticipate in the review and implementation of system updates and releases, ensuring smooth transitions with minimal impact to business operations.\nDeliver a high standard of customer service and maintain a professional approach to ensure successful service delivery and customer satisfaction.\nSupport service readiness activities and provide operational assistance ahead of solution go-live.\nProactively identify opportunities to optimise, enhance, and expand customers’ Dynamics 365 CE solutions.\nCollaborate effectively with Technical Leads, Consultants, Service Delivery Managers, and cross-functional teams to deliver high-quality support and continuous improvement initiatives.\nWe're seeking a passionate team player with the following qualifications:\nProven experience providing support for Dynamics CE implementations;\nSolid D365 CE Support experience across the suite of CE applications extending to all, or at least a blend of the following applications within the CE suite:Dynamics 365 Sales\nDynamics 365 Marketing\nDynamics 365 Customer Service\nDynamics 365 Field Service\nProject Service Automation\n\nComfortable navigating the Power Platform and experience troubleshooting and supporting;\nPower Automate.\nPower Apps\nExperience supporting continual enhancement of Dynamics CE implementations and working to the Microsoft update/release cadence.\nAn excellent troubleshooter and problem solver\nExperience of working at a Microsoft partner\n We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.\nAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.\nBe yourself with us, and feel that you belong.\nWe welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.\nWe are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.\nWe don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.","description_format":"text","description_chars":4879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-28T01:24:24Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/telefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2","json_url":"https://alion.io/job/telefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2.json","meta":{"generated_at":"2026-10-31T10:56:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53683},"rest":"https://alion.io/mcp/rest/get_company?id=53683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-customer-engagement-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3372069}},{"tool":"search_jobs","arguments":{"company":"telefonicatech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3372069},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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