{"id":3372068,"url":"https://alion.io/job/telefonica-tech-senior-dynamics365-support-engineer-fscm-2","title":"Senior Dynamics365 Support Engineer - F&SCM","company":{"id":53683,"name":"Telefónica Tech","domain":"telefonicatech.com","url":"https://alion.io/company/telefonica-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false}],"status":"live","first_seen_at":"2026-10-27T09:41:35Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T04:36:14Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.\nWe serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.\nThe Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.\nValues: Open, Trusted and Bold\nTrusted Partners:\nMicrosoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner\nHPE: Platinum Partner - FY23 UK&I Solution Provider of the Year\nPalo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio\nFortinet: Elite VIP Program - one of only 2 in the UK\nAWS: Advanced Solution & Managed Service Provider Program\n Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our\nD365 F&SCM customers.\nResponsibilities:\nAs a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.\nProvide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.\nAnalyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.\n Recommend and implement effective solutions aligned with customer business requirements and industry best practices.\nAct as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.\n Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.\nSupport Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.\nMaintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.\nContribute to service readiness activities and provide support during go-live and postimplementation phases.\nProactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value.\nWork closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.\nPerform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.\nEnsure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.\n Desired Skills and Experience:\nWe're seeking a passionate team player having 5+ Years of Exp with the following qualifications:\nProven experience providing support for Dynamics F&SCM implementations;\nSolid D365 F&SCM Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing.\nExperience delivering continual enhancement of Dynamics F&SCM implementations and working to the Microsoft update/release cadence.\nAn excellent troubleshooter and problem solver\nExperience of working at a Microsoft partner\n We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.\nAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.\nBe yourself with us, and feel that you belong.\nWe welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.\nWe are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.\nWe don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.","description_format":"text","description_chars":4694,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-28T01:24:24Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/telefonica-tech-senior-dynamics365-support-engineer-fscm-2","json_url":"https://alion.io/job/telefonica-tech-senior-dynamics365-support-engineer-fscm-2.json","meta":{"generated_at":"2026-11-02T07:59:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11248,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53683},"rest":"https://alion.io/mcp/rest/get_company?id=53683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-fscm-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-fscm-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-fscm-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telefonica-tech-senior-dynamics365-support-engineer-fscm-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelefonica-tech-senior-dynamics365-support-engineer-fscm-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3372068}},{"tool":"search_jobs","arguments":{"company":"telefonicatech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3372068},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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