{"id":2328681,"url":"https://alion.io/job/telefonica-tech-senior-servicenow-consultant","title":"Senior ServiceNow Consultant","company":{"id":53683,"name":"Telefónica Tech","domain":"telefonicatech.com","url":"https://alion.io/company/telefonica-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-06-05T15:00:19Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-30T14:46:13Z","board_verified":true,"closed_at":null,"days_open":147,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":145},"description":"Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.\nWe serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.\nThe Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.\nValues: Open, Bold, Trusted\nTrusted Partners:\nMicrosoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner\nHPE: Platinum Partner - FY23 UK&I Solution Provider of the Year\nPalo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio\nFortinet: Elite VIP Program - one of only 2 in the UK\nAWS: Advanced Solution & Managed Service Provider Program\n Role Overview:\nWe are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre-sales capability. This role blends advanced platform development with solution consulting-supporting customer engagements, shaping technical designs, and ensuring successful delivery of high-quality ServiceNow solutions.\nThey will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.\nKey Responsibilities:\nAdvanced Platform Development\nLead the design, development, and optimisation of complex solutions across the ServiceNow platform.\nBuild custom applications, integrations and automation using:Server/clientside JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow Designer\n\nDevelop scalable, maintainable code following ServiceNow best practices.\nReview code from other developers and provide mentoring and technical oversight.\nSolution Architecture & Design\nTranslate high-level business requirements into robust technical designs and implementation plans.\nLead technical workshops, produce architecture and solution documentation, and validate solution feasibility.\nGuide platform strategy, module adoption, and roadmap development.\nPre-Sales & Customer Engagement\nPartner with sales, architecture and delivery teams to support pre-sales activity, including:Requirements discovery sessions\nSolution demonstrations and platform walkthroughs\nTechnical proposal development and effort estimates\n\nAdvise customers on ServiceNow capabilities, licensing, and best practice implementation approaches.\nPresent confidently to senior stakeholders and assist in shaping statements of work (SoWs).\nTechnical Delivery & Governance\nOwn the end-to-end delivery of complex features, integrations, and platform enhancements.\nEnsure compliance with governance standards, architectural principles, and development frameworks.\nSupport upgrades, patch cycles and platform performance improvements.\nMaintain comprehensive documentation for solutions, integrations and custom modules.\nStay up to date with ServiceNow best practices and new features.\nRequired Skills & Qualifications:\n4-7+ years hands-on ServiceNow development experience.\nDeep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:JavaScript (server & client)\nScript Includes, Business Rules, UI Policies, Client Scripts\nIntegration Hub, REST/SOAP integrations, MID Server\nCMDB modelling and platform security (ACLs, roles)\n\nProven experience in presales, technical consultancy or customer facing solution design.\nAbility to articulate complex concepts to both technical and non-technical audiences.\nExperience mentoring junior developers and contributing to coding standards.\nStrong analytical and problem-solving skills.\nExcellent communication and teamwork abilities.\nWillingness to learn and adapt in a fast-paced environment.\nCertified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)\nServiceNow Presales and Design Certification\nPersonal Attributes\nStrong leadership, problem solving, and analytical skills.\nExcellent communication and stakeholder engagement abilities.\nConfident presenting to customers and supporting sales opportunities.\nAbility to balance hands-on development with solution design and consultancy.\nSelf-motivated with a focus on continuous improvement.\nDesirable (but not required)\nServiceNow Certified System Administrator (CSA)\nOne or more of:Certified Application Developer (CAD)\nServiceNow Certified Technical Architect (CTA) - or progress towards it\n\nBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).\nExperience in coaching and mentoring colleagues and customers.\nWhat We Offer:\nMentorship and training from experienced ServiceNow professionals.\nOpportunities for certification and career progression.\nA collaborative and inclusive work environment.\nFlexible working arrangements and competitive benefits.\n Required Skills & Qualifications:\n4-7+ years hands-on ServiceNow development experience.\nDeep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:JavaScript (server & client)\nScript Includes, Business Rules, UI Policies, Client Scripts\nIntegration Hub, REST/SOAP integrations, MID Server\nCMDB modelling and platform security (ACLs, roles)\n\nProven experience in presales, technical consultancy or customer facing solution design.\nAbility to articulate complex concepts to both technical and non-technical audiences.\nExperience mentoring junior developers and contributing to coding standards.\nStrong analytical and problem-solving skills.\nExcellent communication and teamwork abilities.\nWillingness to learn and adapt in a fast-paced environment.\nCertified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)\nServiceNow Presales and Design Certification\nDesirable (but not required)\nServiceNow Certified System Administrator (CSA)\nOne or more of:Certified Application Developer (CAD)\nServiceNow Certified Technical Architect (CTA) - or progress towards it\n\nBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).\nExperience in coaching and mentoring colleagues and customers.\nLocation: Flexible with UK address with willingness to travel when needed\n At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.\nBe yourself with us, and feel that you belong.\nWe welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.\nWe are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.\nWe don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.","description_format":"text","description_chars":7452,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-12T08:17:17Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.27,"p_room":0.28,"age_days":146,"expected_fill_days":31,"reasons":["seen:146","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/telefonica-tech-senior-servicenow-consultant","json_url":"https://alion.io/job/telefonica-tech-senior-servicenow-consultant.json","meta":{"generated_at":"2026-10-30T17:31:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6071,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53683},"rest":"https://alion.io/mcp/rest/get_company?id=53683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelefonica-tech-senior-servicenow-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelefonica-tech-senior-servicenow-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelefonica-tech-senior-servicenow-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telefonica-tech-senior-servicenow-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelefonica-tech-senior-servicenow-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2328681}},{"tool":"search_jobs","arguments":{"company":"telefonicatech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2328681},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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