{"id":3541042,"url":"https://alion.io/job/telefonica-tech-service-management-coordinator","title":"Service Management Coordinator","company":{"id":53683,"name":"Telefónica Tech","domain":"telefonicatech.com","url":"https://alion.io/company/telefonica-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-30T15:10:44Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T07:22:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.\nWe serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.\nThe Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.\nValues: Open, Trusted and Bold\nTrusted Partners:\nMicrosoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner\nHPE: Platinum Partner - FY23 UK&I Solution Provider of the Year\nPalo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio\nFortinet: Elite VIP Program - one of only 2 in the UK\nAWS: Advanced Solution & Managed Service Provider Program\n The Service Management Co-ordinator is responsible for the supporting the Service Management Specialist team in the implementation, improvement and execution of the ITIL Management processes within a Managed Service environment. This includes operating the defined and agreed processes and contributing to the process improvement cycle.\nThis role is well suited to the aspiring IT professional who would relish to chance to operate as part of a team of fellow professionals.\nMain Duties and Responsibilities: Essential duties may include, but are not limited to, the following:\nResponsible for the ensuring adherence to the Service Management processes. Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary\nResponsible for the execution of the process controls, ensuring that internal support groups, vendors, suppliers, customers comply with process and data standards.\nCoordinate and collaborate process delivery involving internal support groups, vendors, suppliers, customers and manage any roadblocks\nInterfaces with other processes and/or business functions to ensure they are able to leverage the benefits provided by the ITIL processes\nManages and leverages existing toolset functionality to support the effective and efficient delivery of the Processes\nEnsure that KPIs are reported, and their targets met\nCoordination with suppliers, contractors, 3rd parties, etc.\nIdentifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures and work instructions\nPlease note that this job description is subject to ongoing review as new demands and best working practises are considered, agreed and implemented\n Experience and skills:\nOperational exposure to more than one of the following processes:Configuration and Asset Management\nSoftware Asset Management\nIncident Management\nRequest Management\nKnowledge Management\nProblem Management\nChange and Release Management\n\nTwo years ITIL Operational experience and an understanding of ITIL and ISO 20000\nA track record of operating and managing within an IT Service Management environment\nGood level of technical understanding\nExcellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations\nSelf-motivated and capable of identifying one’s own activities as well as the solutions necessary to maintain and improve processes\nAble to work both as part of a team and as an individual\nExperience (desirable):\nExposure to ServiceNow, including working with development team members to implement tool enhancements in the promotion of service improvement and bug fixing\nITIL Intermediate / Practitioner certified\nAbility to develop and maintain customer relationships and exceed expectations\nAbility to anticipate future trends, priorities, and requirements\nInterpersonal Skills:Articulate and a clear communicator\nBe a customer advocate\nHave the ability to converse technical terms and definitions to non-technical personnel\n\nMeticulous with excellent attention to detail.\nAble to multitask and handle large amounts of complex information\nAbility to work independently and take decisions where necessary\nSuccessful delivery against commitments and deadlines\nSuccessful track record of achieving performance and delivery targets\nAbility to develop solutions with focus on customer needs\nPromotes and supports standardisation and continuous improvement\n At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.\nBe yourself with us, and feel that you belong.\nWe welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.\nWe are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.\nWe don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.","description_format":"text","description_chars":5577,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-30T19:16:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/telefonica-tech-service-management-coordinator","json_url":"https://alion.io/job/telefonica-tech-service-management-coordinator.json","meta":{"generated_at":"2026-10-31T07:47:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53683},"rest":"https://alion.io/mcp/rest/get_company?id=53683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelefonica-tech-service-management-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelefonica-tech-service-management-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelefonica-tech-service-management-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telefonica-tech-service-management-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelefonica-tech-service-management-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3541042}},{"tool":"search_jobs","arguments":{"company":"telefonicatech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3541042},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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