{"id":2695972,"url":"https://alion.io/job/telekom-evalue-german-customer-service-agent","title":"German Customer Service Agent","company":{"id":1042092,"name":"Telekom Evalue","domain":"telekom-evalue.gr","url":"https://alion.io/company/telekom-evalue","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marousi, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":29000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:05:56Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-01T17:14:23Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"The role involves supporting German-speaking customers through chat, phone and email, mainly regarding issues related to transactions, payments and account functionality. The focus is on accurate guidance, timely issue resolution and delivering an excellent customer experience.\nKey Responsibilities\nProvide customer support in German across chat, phone and email channels\nHandle inquiries related to transactions, payments, account issues and general service functionality\nRecord, monitor and follow up on customer requests, ensuring accurate system updates\nDeliver clear, comprehensive and reliable information to users\nCollaborate with internal teams (payments, technical support, operations) for case escalation and resolution\nStay up to date with new features, processes and service updates\nRequired Qualifications\nExcellent command of German (C1-C2)\nVery good command of Greek, written and spoken\nGood command of English (B2) with certification\nHigh school diploma (Lyceum or equivalent)\nFamiliarity with digital tools and mobile applications\nStrong communication skills with an ability to understand customer needs\nProblem-solving skills and adaptability\nProfessionalism, patience and attention to detail\nAbility to work both independently and collaboratively\nDesired Qualifications\nPrevious experience in customer service or call center environment\nPrevious experience in digital payments, fintech or a similar environment\nExperience using ticketing systems or CRM platforms\nBenefits\nCompetitive monthly salary and insurance coverage from day one\nContinuous training on processes, products and services\nAccess to an extensive e-learning library for skill development\nCareer development opportunities in a growth-oriented environment\nCorporate mobile plan and preferential telephony packages\nAnnual meal voucher\nAdditional benefits through corporate partnerships\nSending a CV is the responsibility of the candidates, who are solely responsible for the truth and accuracy of the information and/or documents provided.By sending his CV, processing of his personal data, contained in the CV point, as well as any other personal data, which comes into the possession of Telekom eValue under the candidate's responsibility for the sole purpose of evaluating the candidate's abilities for the filling the position, for which they sent their CV, or for filling another, for which it is judged, during the processing, that it has the required positions.Processing in accordance with the provisions of the General Data Protection Regulation (hereinafter GDPR) and Law 4624/2019.Every candidate has the rights of information and objection of articles 13, 14 & 15 of GDPR. 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