{"id":1818192,"url":"https://alion.io/job/teleperformance-contact-center-assistant-operations-manager","title":"Contact Center Assistant Operations Manager","company":{"id":3883130,"name":"Teleperformance","domain":"teleperformance.ai","url":"https://alion.io/company/teleperformance-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":104000,"period":"year","method":"global_role_seniority_cell","sample_n":1617},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-03T23:07:32Z","employer_posted_date":null,"last_verified_at":"2026-10-03T23:07:32Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"OverviewApplication Deadline: Ongoing until positions are filled.\nto apply, please visit the TP Careers site at \nAbout TPTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.\nBenefits of working with TP includeTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.\nWe invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.\nWe offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.\nCareer Growth and CultureAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. \nTP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. \nEqual Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \nIf you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.\nPurposeAssist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support. \nThis position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.\nResponsibilitiesYour Responsibilities Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.\n Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.\n Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.\n Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.\n Thrive as a team player in a fast-paced, high-energy, change-oriented environment.\n Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client\n Performs other related duties and assignments as required.\nQualificationsQualifications Bachelor’s degree from an accredited college or university or equivalent work experience\n Two to three years of contact center management experience.\n Currently a supervisor or above with excellent TOPS implementation skills\n Experience managing programs with varying service objectives, agent skill requirements and technical solutions.\n Strong verbal, listening, and written communications skills required\n Excellent attendance history is required.\n Some travel may be required\n Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions \n Minimum of two years of call center management experience.\n Experience managing multiple programs concurrently is a plus.\n Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.\n Excellent verbal and oral communication skills.\nSoft SkillsProcess Excellence \nCollaboration \nCommunication \nEmotional Intelligence \nOpen-Mindedness \nCritical Thinking \nSolution Orientation \nEntrepreneurship \nAI Proficiency \nData Literacy  \nBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.\nOriginally posted on Himalayas","description_format":"text","description_chars":5169,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T03:02:55Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.771,"p_room":0.9,"age_days":9,"expected_fill_days":22,"reasons":["seen:9","win:mid","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/teleperformance-contact-center-assistant-operations-manager","json_url":"https://alion.io/job/teleperformance-contact-center-assistant-operations-manager.json","meta":{"generated_at":"2026-10-13T17:52:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3883130},"rest":"https://alion.io/mcp/rest/get_company?id=3883130"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteleperformance-contact-center-assistant-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteleperformance-contact-center-assistant-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteleperformance-contact-center-assistant-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teleperformance-contact-center-assistant-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteleperformance-contact-center-assistant-operations-manager"}]}