{"id":3762911,"url":"https://alion.io/job/teleport-pmo-support","title":"PMO Support","company":{"id":685009,"name":"Teleport","domain":"teleport.it","url":"https://alion.io/company/teleport-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":74,"open_postings":64,"ghost_share":0.438,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:11:24Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T03:41:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"About the role\nAt Teleport, we're building toward IPO - and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.\nWe are seeking a customer-centric PMO & Product Support Analyst to join our Product & Tech team in the air cargo logistics space. This hybrid role combines 40% Project Management Office (PMO) operations with 60% Product Support.\nLeveraging your SaaS Customer Success or Support background and basic sales lifecycle understanding, you will help coordinate tech delivery while resolving customer issues and representing user needs.\nWhat You'll Do\n PMO Coordination (40%): Track project milestones, maintain Jira/Confluence workspaces, facilitate agile standups, and build status reports across Product, Tech, and Commercial teams.\n Product Support (60%): Triage and resolve incoming support tickets, investigate bugs, and gather technical details for engineering escalation.\nBridge & Advocate: Translate technical solutions for sales and customer teams, and use support trends to advocate for product roadmap improvements.\nWhat We’re Looking For\nMinimum Qualifications\nThese are minimum-requirement skills and a ‘must-have' for the role:\n2+ years in SaaS Customer Success, Product Support, or Technical Account Management.\nUnderstanding of sales workflows and how support issues impact account retention and commercial goals.\nHands-on experience with ticketing tools (e.g., Zendesk, Jira Service Management) and PM tools (e.g., Jira, Asana).\nStrong troubleshooting skills with the ability to explain technical concepts to non-technical teams.\nClear written and verbal communication skills to effectively coordinate across cross-functional and distributed teams.\nFamiliarity with project management and collaboration tools (Jira, Confluence, Asana, Notion, etc.)\nNice to Have\nExperience in logistics, e-commerce, supply chain, aviation, or technology companies\nExperience supporting senior leadership teams or driving company-wide transformation initiatives\nWho you are\nAdaptable Switcher: Easily balances process-driven project tracking with fast-paced, urgent customer support.\nCommercially Minded: Understands how technical bugs impact sales, customer health, and retention.\nDetail-Oriented & Empathetic: Keeps workspaces clean and enjoys helping users solve problems.\nWhat you’ll gain\nClear career pathway into full-time Project Management or Product Operations.\nDeep exposure to the digital air cargo and supply chain tech industry.\nHigh cross-functional visibility across Product, Engineering, Sales, and Operations.","description_format":"text","description_chars":2591,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Air Transport","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-04T19:11:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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