{"id":480019,"url":"https://alion.io/job/telesat-customer-solutions-engineer-apac","title":"Customer Solutions Engineer (Australia)","company":{"id":6592,"name":"Telesat","domain":"telesat.com","url":"https://alion.io/company/telesat","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":92,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":206000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1737},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MPLS","optional":true},{"name":"VLAN","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-03-22T17:38:58Z","employer_posted_date":"2026-03-22","last_verified_at":"2026-10-29T15:42:24Z","board_verified":true,"closed_at":null,"days_open":221,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":220},"description":"Role Overview:\nAs a member of the Global Customer Solutions (GCS) Group, you will provide technical support for the pre- and post-sales activities of Telesat’s product lines and technical consultation to the Global Sales groups. As a champion of new technology, you will develop effective solutions to meet customer communication needs leveraging Telesat’s Lightspeed constellation. The position’s primary role is to support the Asia-Pacific (APAC) region teams, but will also assist across Telesat’s global presence.\nThe GCS team is responsible for the gathering of requirements from customers, design of cost-effective Lightspeed satellite and terrestrial communication link solutions, specifying both the space and ground segment components, and presenting solutions to customers. Additionally, you will be offering technology recommendations and advice, performing modeling and simulations, and conducting test and evaluation demonstrations aiming to secure sales and customer satisfaction.\nKey Responsibilities\nDesign, estimate cost, and propose Lightspeed communications solutions based on customer requirements\nWork directly with the Global Sales Team and prospective customers’ Engineering contacts to validate requirements and technical details\nPrepare, present proposals to, and review requirements directly with customers\nLead, attend, and actively participate in customer meetings\nIdentify new solutions within Telesat’s Lightspeed product portfolio which could lead to new revenue opportunities with customers\nWork directly with customers to plan upgrades, review performance of networks, and to resolve service issues\nCollaborate with Telesat’s Marketing and Product teams to identify available network capacity\nSupport projects from design to implementation\nUpdate and maintain multiple databases as well as other Engineering information management systems\nActively participate in trade shows, customer events, and technical demonstrations in presentation roles\nEducation & Experience Required:\nBachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required\n10+ years of relevant experience in systems engineering or connectivity solutions\nExperience with satellite communications, RF link analysis, and RF hardware preferred\nPreferred Qualifications:\nInquisitive nature and eagerness to learn and explore new concepts\nPositive outlook in meeting challenges and working to a high level\nConfident when presenting to peers and management within the organization\nAbility to manage multiple complex projects simultaneously\nAnalytical skills with the ability to solve technical and business issues\nAbility to foster and maintain good working relationships with peers, partners, and customers\nPrevious experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts. Working for a Carrier or an MNO would be desired\nA professional demeanor and appearance with strong verbal and written communication skills\nProven analytical and problem-solving skills with demonstrated ability to multi-task and work in a team environment.\nIndustry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferable\nExperience and understanding of computer hardware, software, and operating systems\nWorking knowledge of MEF 3.0 standards and implementations\nWorking knowledge of:\nOSI Layer 1 (Optical, HFC, WDM)\nOSI Layer 2 & 3 (Switching, STP, VLAN, MPLS, Carrier Ethernet, IP, etc.)\nProtocol acceleration, web caching, traffic management, firewalls, VPN, and security related hardware and software\n3G/4G/5G cellular networking technologies\nNetwork management platforms (SolarWinds, WhatsUp Gold, etc.)\nOther Requirements:\nFluent English is required and a second language is highly desirable (written and/or spoken)\nAbility and willingness to travel to attend customer meetings and events across the region\nThis position is based remotely in Australia and supports our APAC region. Applicants must be currently located in and legally authorized to work in Australia.","description_format":"text","description_chars":4097,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Space Services"],"lifecycle":[{"event":"open","at":"2026-09-06T16:03:26Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.606,"p_room":0.28,"age_days":220,"expected_fill_days":92,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/telesat-customer-solutions-engineer-apac","json_url":"https://alion.io/job/telesat-customer-solutions-engineer-apac.json","meta":{"generated_at":"2026-10-29T19:07:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6592},"rest":"https://alion.io/mcp/rest/get_company?id=6592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelesat-customer-solutions-engineer-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelesat-customer-solutions-engineer-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelesat-customer-solutions-engineer-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telesat-customer-solutions-engineer-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelesat-customer-solutions-engineer-apac"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":480019}},{"tool":"search_jobs","arguments":{"company":"telesat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":480019},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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